> Markdown version of [/jobs/ext/1721466-comp-user-support-analyst-1](https://www.wearedevelopers.com/jobs/ext/1721466-comp-user-support-analyst-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Comp User Support Analyst 1

- **Company:** Oregon Health & Science University
- **Location:** Portland, OR, United States (Remote available)
- **Experience:** Starter
- **Salary:** $61,110.0 - $82,618.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, VoIP, Identity and Access Management, Visual Technology, Cisco Voip, Information Technology, User Administration
- **Published:** July 7, 2026
- **Apply:** https://www.disabledperson.com/jobs/73532551-comp-user-support-analyst-1

## About the Role

* An Associate's degree in computer science or related field; OR
 * Two years of computer support experience; OR
 * An equivalent combination of training and/or experience.

Preferred Qualifications

 * Experience in hospital or medical setting.
 * Experience in a high-volume call center environment.
 * Proficient/saavy computer user.
 * Experience with Microsoft Active Directory.
 * Understanding of encryption technologies, VoIP phones and A/V equipment.

## Description

All our work supports OHSU's academic, business, healthcare, research, and affiliated partnership initiatives.
Function/Duties of Position

The CUSA1 is an entry level position that is expected to resolve most incoming support requests that deal with commonly known issues. These types of requests include issues related to device encryption, identity management and account access issues, Unified Communications (phone), and basic audio-visual support. Requests that cannot be resolved quickly can be escalated either through warm transfer to other analysts or through an Incident ticket.

Most requests for support will come via phone call to the Service Desk, but customers may also request support via chat or browser-based contact form.

In the effort to support a large, multi-mission organization with dynamic technology needs, CUSAs must be accurate, detailed communicators with both customers and colleagues. They must be able to multi-task, anticipate customer needs and thrive in a fast-paced environment.

Tier 1 Service Desk Support and Analysis

 * Provide encryption support using approved enterprise encryption tools.
 * Troubleshoot account lockout and password related issues.
 * Troubleshoot, triage and provide how-to support for Unified Communications and Cisco VoIP phone issues and questions.
 * Troubleshoot, triage and provide how-to support for account provisioning, identity management and account access/permission issues and questions.
 * Troubleshoot, triage and provide how-to support for audio-visual technology issues and questions in class- and conference rooms.
 * Troubleshoot other common known issues to resolution and escalate other issues when necessary.
 * Document all ticket information according to standard operating procedures.
 * Follow up with customers when necessary.
 * Maintain superior oral, written and aural communication skills and build relationships, respect and trust with customers and colleagues.
 * Develop and maintain knowledge base for ITG support; work with other ITG groups to identify and verify information for knowledge base entry.

Administrative Work

 * Provide backup for ITG Service Request Office per standard operating procedures.
 * Other duties as assigned.


## Related Videos

- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind)

## Related Articles

- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)