> Markdown version of [/jobs/ext/1722174-it-manager-user-support-services-college-of-natural-sciences](https://www.wearedevelopers.com/jobs/ext/1722174-it-manager-user-support-services-college-of-natural-sciences). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager, User Support Services, College of Natural Sciences - **Company:** The University of Texas - **Location:** Austin, TX, United States - **Salary:** $90,000.0 - **Contract:** Permanent contract - **Skills:** Apple Mac Systems, JIRA, Information Technology Operations, System Center Configuration Manager, Software Vulnerability Management, Enterprise Software Applications, Tanium Platform Expertise, Information Technology, Casper Suite, 3-tier Architectures, Servicenow - **Published:** July 11, 2026 - **Apply:** https://utaustin.wd1.myworkdayjobs.com/UTstaff/job/UT-MAIN-CAMPUS/IT-Manager--User-Support-Services--College-of-Natural-Sciences_R_00047282 ## About the Role Candidates must be authorized to work in the United States on a full-time basis for any employer without sponsorship., * Bachelor's degree in IT, Computer Science, or related field; or equivalent combination of education and experience * 3+ years of IT support experience with at least 1 year in a supervisory or team lead role * Demonstrated proficiency supporting macOS and Windows environments * Experience with IT service management platforms (e.g., ServiceNow, Jira) * Strong written and verbal communication skills, including experience preparing reports and presentations for leadership * Proven ability to manage competing priorities and lead a team in a fast-paced, mission-driven environment Relevant education and experience may be substituted as appropriate., * Experience working in higher education IT * Familiarity with UT Austin systems, campus IT structure, and UT Service Desk workflows * Experience with endpoint management platforms such as Jamf, SCCM, Tanium, and Orcharhino * ITIL Foundation certification or equivalent service management knowledge * Experience developing knowledge base content and user-facing technical communications, A criminal history background check will be required for finalist(s) under consideration for this position., * E-Verify Poster (English and Spanish) [PDF] * Right to Work Poster (English) [PDF] * Right to Work Poster (Spanish) [PDF] ## Description The IT Manager for User Support Services leads the day-to-day delivery of IT support across the College of Natural Sciences, managing a team of desktop specialists and student technicians. This position drives service quality, campus collaboration, and continuous improvement in support of CNS's research, instruction, and administrative missions. The role reports directly to the Assistant Director of IT Operations and owns the planning, measurement, and communication functions that keep CNS IT support aligned with college goals., * Research & Administrative IT Support: Serves as Tier 3 escalation for complex endpoint, software, and connectivity issues impacting research or administrative operations. Tracks support activity for research/admin units and identifies gaps for the Assistant Director. * Service Delivery & Team Leadership: Formal supervisory authority over 3 Sr. Desktop Specialists, 1 Desktop Specialist, and 5-6 student technicians. Leads monthly Service Level Reviews and produces weekly reports for Assistant Director on ticket activity, escalations, staffing, and trends. * Instructional & Student Support Enablement: Prioritizes and tracks instructional support requests; coordinates coverage with AV and endpoint teams around academic calendar; develops user communications targeting students and instructional staff; reports on instructional support trends. * Campus Collaboration & Resource Alignment: Primary liaison between CNS OIT and all UT campus IT organizations including UT Service Desk, Enterprise Technology, and ISO. Manages escalation workflows, participates in campus IT forums, and maintains departmental IT contacts across CNS. * Security Awareness & Compliance Support: Monitors ticket queues for security patterns and escalates to ISO. Ensures desktop team follows CNS/UT endpoint security standards. Coordinates user-facing security communications. Tracks compliance and vulnerability remediation activity. * Process Improvement & Project Support: Evaluates support operations and proposes improvements. Serves as resource to Sr. IT Project Manager on support-related tasks including deployment coordination and user readiness. * Other duties and projects as assigned., The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length., Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)