> Markdown version of [/jobs/ext/1723476-senior-it-technician-on-site-in-troy-mi](https://www.wearedevelopers.com/jobs/ext/1723476-senior-it-technician-on-site-in-troy-mi). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Technician (on-site in Troy, MI)... - **Company:** Henry Ford Health System - **Location:** Troy, MI, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Office, Tablet Computers, Guidewire PolicyCenter, Information Technology, Extreme Programming, Wireless Technologies, Laptops - **Published:** July 7, 2026 - **Apply:** https://www.juju.com/job/00000000geqv31 ## About the Role + High School diploma or G.E.D. equivalent. + Associates Degree in Computer Science or related technical field, preferred. + Three (3) years minimum of endpoint device experience working in a technical capacity. (HP Preferred). + Three plus (3+) years working in a HealthCare related field, preferred. + Proficient knowledge of Windows Operating systems (XP/7/8), Microsoft Office and common application support. + Proficient knowledge of network and wireless technology. + Proficient oral and written communication skills. CERTIFICATIONS/LICENSURES REQUIRED: + Technical Certifications (A+ Certified, HP Certified, Microsoft), preferred. + ITIL Certified, preferred. ## Description This position will require 5 days a week (M-F) on-site at the Health Alliance Plan building in Troy, MI., The Senior IT Technician is responsible for on-site, in-house, and remote technical service support, installation, configuration and incident resolution in the Endpoint Devices (PC, Laptops, tablets, Phones, Printers, et.) device environments., + Provides technical support to customers on operational or maintenance aspects of system equipment. + Diagnoses hardware, software, mechanical and systems failures, using established procedures. + Provide technical assistance to system projects and technical staff as needed. + Identifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability. + Provides guidance and support to Jr. Staff and department management as needed to ensure service excellence is achieved. + Provides excellent customer service by keeping customers fully informed of the status of their incident. + Expected to lead system initiatives and critical projects upon request. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)