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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - Construction - **Company:** Arkhya Tech - **Location:** Olathe, KS, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Software Requirements Analysis, Software Systems, GNSS - **Published:** July 14, 2026 - **Apply:** https://www.disabledperson.com/jobs/73646483-technical-support-specialist-construction ## About the Role * 3+ years of industry experience in surveying, geospatial technology, construction technology, machine control, or a related technical field. * Strong communication and interpersonal skills. * Excellent customer service and relationship management skills. * Proficient computer, software, and telephone support skills. * Experience delivering technical training to individuals and groups. * Strong technical writing and documentation skills. * Experience with Topcon hardware, software, and MAGNET solutions is highly preferred. * Familiarity with GNSS, total stations, machine control, or geospatial technologies is an advantage. ## Description * Develop relationships and network throughout the industry to monitor and participate in product-related activities. * Serve as a trusted solutions provider by maintaining technical expertise and delivering exceptional customer support. * Adhere to quality control metrics for tracking support performance and customer satisfaction. * Attend manufacturer training programs for hardware and software products to maintain current technical knowledge. * Provide recommendations for improving customer support processes based on hardware and software requirements. * Maintain and update the support ticketing and issue tracking system to ensure all cases and resolutions are documented and accessible. * Communicate with internal and external customers to provide technical support for supported hardware and software solutions. * Manage customer subscriptions and licensing, including Topcon TotalCare, TopNET, Tierra, MAGNET, SiteLink, and other supported software services. * Receive, log, and resolve customer support requests via phone, email, and other communication channels. * Prepare and deliver technical training sessions for customers, partners, and internal teams. * Communicate regularly with field personnel regarding product issues, updates, and best practices. * Identify opportunities for additional product, service, and support offerings and communicate these opportunities to the appropriate teams. * Prepare technical reports and documentation related to customer issues and resolutions. * Perform additional duties as assigned by management to ensure high levels of customer satisfaction. * Demonstrate a commitment to continuous learning and professional development. * Follow all company policies, procedures, and safety guidelines while performing assigned duties. * Participate in company meetings, technical workshops, and training programs. * Maintain a professional image while interacting with customers, partners, and colleagues. * Build and maintain positive working relationships with customers, peers, management, and support teams through teamwork and outstanding customer service. ## Related Videos - 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