> Markdown version of [/jobs/ext/172417-it-user-support-specialist](https://www.wearedevelopers.com/jobs/ext/172417-it-user-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT User Support Specialist - **Company:** Greenberg Traurig, LLP - **Location:** Houston, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Microsoft Outlook, Mobile Application Development, Desktop Computing, Document Management Systems, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Citrix Systems, Remote Access Technology, Remote Desktop Services, Cisco WebEx, Microsoft InTune - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a59eacad949124fd ## About the Role Do you have experience in iOS?, Do you have a High school diploma or GED?, and Native Application email delivery and archiving system - Supports telephone and voicemail systems - Tracks user support requests and system failures - Escalates more complex issues to advanced support service teams and communicates with end users - Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems - Performs preventative and routine maintenance - Procures miscellaneous technology supplies - Coordinates with IT vendors and other departments - Works with core IT teams on implementation and support of technology rollouts and projects - Recognizes and makes recommendations for training where opportunities exist to address common support issues **Qualifications** - Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives - Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others - Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team - Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation - Must demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment - High school diploma or equivalent required; College degree preferred - Previous experience providing technology support in a professional office environment - Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions - Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals - Experience with networking devices, cabling, and associated troubleshooting - Prior use of a trouble ticket tracking system - Significant knowledge of the Windows 11 operating systems, settings, limitations, tweaks, and maintenance procedures - Experience troubleshooting and supporting iOS, Android, and other mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system - Experience with common law firm tools such as email archiving and document management systems. Experience with Microsoft Office 365 and iManage desired - Experience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipment - Experience with remote access such as Citrix, VPN, and Remote Desktop GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) - [Let your iOS app read texts](https://www.wearedevelopers.com/videos/167-let-your-ios-app-read-texts) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)