> Markdown version of [/jobs/ext/172507-it-support-technician](https://www.wearedevelopers.com/jobs/ext/172507-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Open Fertility Center, LLC - **Location:** Denver, CO, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Temporary contract - **Skills:** Microsoft Excel, Microsoft Windows, Microsoft Outlook, Cloud Computing, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Networking, Microsoft Office, Print Servers, Procurement Software, Remote Access Technology, Azure Active Directory, Microsoft SharePoint, Software Systems, Wide Area Networks, Wi-Fi Technology, Tablet Computers, Microsoft InTune, Information Technology, Laptops - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c5051050f619b10d ## About the Role Do you have experience in Windows?, Do you have a Bachelor's degree?, Open Fertility is committed to making exceptional fertility care accessible to more people than ever. From egg freezing to IVF, we simplify and streamline treatments so patients can pursue their reproductive goals with confidence. We're looking for passionate, driven individuals who want to make a meaningful impact in people's lives. As part of our rapidly growing team, you'll help innovate fertility care and transform the patient experience. Our clinics are currently open in Roseville, CA and Astoria, NY, with Denver, CO coming soon., Bachelor's degree or equivalent combination of education and experience. * Bachelor's degree preferred * Strong service delivery focus and customer management skills. * Experience of supporting and maintaining Windows 10, Windows networking fundamentals, Laptops/Tablets, Excel, Outlook, Office 365 environment (Exchange, OneDrive/SharePoint, Teams etc.) * PC hardware and software troubleshooting skills and experience. * At least 2 years of experience in an IT Support role. * Exposure to ticketing systems, remote access technologies for support, Meraki networks, and RingCentral or similar phone platform. * Ability to work independently and to manage competing priorities. * Excellent skills/abilities in: organization, planning, multi-tasking, flexibility. * High level of professionalism and business acumen. * Very good written and verbal communication skills. * Ability to actively participate as part of a team. * Experience with Azure AD and Intune is a plus. * Professional IT work experience in the medical industry is a plus. * Microsoft Certifications are a plus. ## Description The IT Support Technician is responsible for proactively and reactively handling the technology needs and requirements of Doctors, Nurses, Medical Assistants and Finance/Administrative departments. Travel to other Open sites will be periodically required. This position mandates a high level of interaction and engagement with senior executives, doctors, and a growing staff base, working in a fast-paced and dynamic organization. The role is responsible for all technology support; including but not limited to, installation, configuration, and troubleshooting of a wide range of technologies including desktops, laptops, audio/video, mobile devices, Meraki networking, cloud technologies and specific medical-related devices and applications. The role also required on-call support coverage and weekend remote coverage on a rotational basis. Day-to-Day Job Duties Include: * Provide IT support to a growing staff of 400+ people consisting of Doctors, Nurses, Medical Assistants and Finance/Administrative departments. * Identify and pursue new and innovative ways to improve processes, delivery of support, and technology solutions in general. * High level of customer focus with due care and attention to priority issues. * Assist with the on-boarding process, prepping and deploying systems, as well as training and educating new hires during IT orientations. * Manage our asset life cycle and IT procurement process, maintaining hardware inventory, accurate cycle counts, and decommissioning processes. * Help to evaluate hardware and software solutions and participate in IT projects. * Resolve technical problems with LAN, WAN, VPN, WiFi, Print Servers and other back-office systems. * Oversee, support and troubleshoot our A/V conferencing systems in multiple conference rooms/offices. * Generate/Track/Close tickets for all IT related issues in a timely and consistent manner as defined by our SLA policies while maintaining a positive customer satisfaction rating. * Work closely with 3rd party vendors providing various technology services. * Work closely and actively as part of a broader team of IT professionals at various remote locations (domestic and international). In addition, help provide coverage and support as needed. * Ensure documentation is captured appropriately and is easily accessible to the broader IT team. ## Related Videos - [How to Attract & Retain in a fast moving environment](https://www.wearedevelopers.com/videos/100045-how-to-attract-retain-in-a-fast-moving-environment) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Just-in-time Compilation in JVM](https://www.wearedevelopers.com/videos/240-just-in-time-compilation-in-jvm) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)