> Markdown version of [/jobs/ext/1725527-help-desk-analyst-ii](https://www.wearedevelopers.com/jobs/ext/1725527-help-desk-analyst-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst II - **Company:** Robert Half - **Location:** Waltham, MA, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Business Software, Microsoft Outlook, Software as a Service, Cloud Computing, Collaborative Software, Microsoft Software, Productivity Software - **Published:** July 3, 2026 - **Apply:** https://dejobs.org/x/x/5EB3AB712D384AD0A91E2ED8A051BCC2/job/ ## About the Role * Contribute to technology-related initiatives, including emerging AI-focused efforts and other improvements that enhance support operations. Requirements * At least 3 years of experience providing Tier 1 and Tier 2 deskside or end-user support in a detail-focused setting. * Strong working knowledge of Microsoft technologies, including Windows 10, Microsoft 365, Outlook, and Teams. * Experience troubleshooting user issues in cloud-based or SaaS application environments. * Familiarity with Active Directory and common account administration tasks. * Ability to manage service desk tickets, prioritize multiple requests, and work effectively with limited supervision. * Excellent verbal and written communication skills with a user-focused approach. * Background supporting financial services, private equity, or other fast-paced detail-focused environments is preferred. Technology Doesn't Change the World, People Do.® ## Description Description We are looking for a Help Desk Analyst II to deliver attentive, high-quality technical support for a financial services team in Waltham, Massachusetts. This Long-term Contract opportunity is ideal for someone who thrives in a hands-on support role, enjoys working directly with employees, and can keep daily operations running smoothly through prompt issue resolution. The position combines onsite deskside assistance with remote support and requires a service-focused approach when assisting users across a Microsoft-based, cloud-centric environment. Responsibilities: * Provide first- and second-level technical assistance for end users, addressing both in-person and remote support needs with a strong customer service mindset. * Diagnose and resolve problems involving laptops, desktops, operating systems, standard business software, and cloud applications to reduce downtime. * Set up equipment, accounts, and access for new hires while also handling departures through organized offboarding support. * Support core collaboration platforms such as Microsoft 365, Outlook, Teams, Zoom, and related productivity tools used across the business. * Serve as the primary onsite IT contact, managing daily support activity independently and ensuring requests are handled efficiently. * Coordinate with external or centralized IT partners to escalate more advanced issues and follow through until resolution is achieved. * Maintain accurate tracking of incidents and service requests, keeping documentation current and responses timely. ## Related Videos - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)