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# Senior IT Technician

- **Company:** Butler America, LLC
- **Location:** Greenville, TX, United States
- **Experience:** Expert
- **Salary:** $64,480.0 - $74,880.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, Desktop Computing, Linux, Disaster Recovery, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Software Tools, Server Supported Gaming, Wide Area Networks, Wi-Fi Technology, Data Storage Management, Wireless Application Protocol (WAP), Computer Network Operations, Peripherals, Computer Equipment, Information Technology, Laptops
- **Published:** July 16, 2026
- **Apply:** https://public-rest34.bullhornstaffing.com/rest-services/31DK90/query/JobBoardPost?where=id=72875&fields=id,title,publishedCategory(id,name),address(city,state),employmentType,dateLastPublished,publicDescription,isOpen,isPublic,isDeleted

## About the Role

* Bachelor's degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent).

Experience:

 * 2-5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment

Technical Skills:

 * Desktop / laptop / imaging / PCaaS lifecycle
 * Networking (switches, WAPs, VPN, Wi-Fi troubleshooting)
 * Printers, peripherals, and shop-floor hardware
 * Basic storage, backup, and disaster recovery concepts
 * Security tools, data spill remediation, and compliance requirements
 * Ticketing systems, SLA/CSAT tracking, and backlog management

Soft Skills:

 * Strong customer service mindset and ability to explain technical issues to non-technical users
 * Excellent prioritization and multitasking in a high-pressure production environment
 * Resourceful "figure it out" attitude - you enjoy variety and learning new systems quickly
 * Team player who can mentor others and escalate intelligently as needed

Other Requirements:

 * Valid driver's license and reliable transportation
 * Ability to lift up to 50 lbs, work in manufacturing areas, climb ladders, and crawl under desks
 * Willingness to participate in on-call rotation and occasional after-hours/weekend work
 * Must pass background check and drug screening

## Description

We are looking for a versatile, hands-on Senior IT Technician who thrives in a "jack of all trades" environment. You will be one of the primary on-site resources responsible for keeping desktops, servers, networks, manufacturing tools, conference rooms, and everything in between running smoothly in a fast-paced industrial setting. This is not a narrow role - you will regularly move between end-user support, server support, network troubleshooting, printer repairs, SCIF PC support, data spill cleanup, and help with new office buildouts., * Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning

 * Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)
 * Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
 * Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs
 * Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)
 * Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals
 * Perform patching, basic administration, storage management, and data protection tasks
 * Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support
 * Participate in data closet management, cable management, and physical infrastructure upkeep
 * Support disaster recovery tasks, backup verification, and basic business continuity activities
 * Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
 * Perform data spill remediation, system compliance checks, and support security applications
 * Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
 * Take complete ownership of issues until full resolution has been achieved


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