> Markdown version of [/jobs/ext/172683-it-associate](https://www.wearedevelopers.com/jobs/ext/172683-it-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Associate

- **Company:** Beam Inc.
- **Location:** Red Bank, NJ, United States
- **Experience:** Experienced
- **Salary:** $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, BASIC (Programming Language), VoIP, Computer Networks, Data Integrity, Domain Name System (DNS), Ethernet, Network Troubleshooting, Windows Servers, Server Administration, Software Engineering, TCP/IP, Virtual Local Area Networks, Internet Protocol Telephony, Peripherals, Electronic Medical Records, Sonicwall, Firewalls (Computer Science), Cloud Migration, Network Server
- **Published:** May 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d5b5335d453198ea

## About the Role

Do you have experience in Windows?, * 2+ years hands-on IT support experience (on-site preferred)

 * Strong Windows Server and Active Directory knowledge
 * Experience troubleshooting SMB/network share issues
 * Solid understanding of TCP/IP, switches, and basic firewall concepts
 * Experience supporting VoIP systems
 * Ability to diagnose hardware vs. software issues independently
 * Strong problem-solving and calm under pressure

## Description

We are seeking a hands-on IT Associate to support ophthalmology and specialty medical practices. This role involves on-site technical support, network troubleshooting, workstation and server management, VoIP systems, and medical device connectivity.

This is not a ticket-only help desk role. You will be physically present in clinics, solving real-time infrastructure issues in environments where downtime directly impacts patient care.

Key Responsibilities

Infrastructure & Servers

 * Support Windows Server environments (Active Directory, DNS, file shares)
 * Maintain and troubleshoot domain-joined workstations
 * Manage shared drives and permissions
 * Monitor backups and ensure data integrity
 * Assist with cloud migration projects (Azure, hybrid setups)

Networking

 * Troubleshoot switches, Ethernet drops, and port issues
 * Diagnose connectivity failures (SMB, TCP/IP, VLANs)
 * Support firewall and gateway configurations (e.g., SonicWall, UniFi)
 * Identify and resolve room-specific network failures

Workstations & End-User Support

 * Diagnose boot failures and hardware issues (Dell OptiPlex and similar)
 * Resolve domain login and authentication issues
 * Configure MFA / Microsoft 365 accounts
 * Install and configure printers, scanners, and peripherals

VoIP & Communications

 * Configure and troubleshoot VoIP systems (OnSIP, Vonage)
 * Manage extensions, call groups, and routing
 * Ensure cross-location call handling works properly

Medical Equipment Integration

 * Connect ophthalmology devices (Zeiss, Topcon, Humphrey, etc.) to networks
 * Troubleshoot SMB/network path issues between devices and servers
 * Coordinate with equipment vendors when needed
 * Support file-based data transfers into EMR systems

On-Site Support in Clinical Settings

 * Work in active patient environments with minimal disruption
 * Prioritize stability and uptime during business hours
 * Communicate clearly with clinical and administrative staff


## Related Videos

- [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud)
- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish)
- [From Painful to Easy: Discover .NET Aspire](https://www.wearedevelopers.com/videos/1553-from-painful-to-easy-discover-net-aspire)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)