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# Help Desk Support

- **Company:** Find Great People LLC
- **Location:** Greenville, SC, United States
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Business Software, Issue Tracking Systems, Microsoft Office
- **Published:** July 15, 2026
- **Apply:** https://www.fgp.com/jobs/audio-visual-sales-specialist-52868/

## About the Role

Recent graduates with strong technical aptitude and customer service skills are encouraged to apply. Bilingual candidates (English/Spanish) are highly preferred., * Previous experience working in a Help Desk, Service Desk, or ticket-driven support environment

 * Experience triaging and managing support tickets
 * Strong troubleshooting skills across hardware, software, and systems
 * Excellent customer service and communication skills
 * Ability to diagnose and resolve issues over the phone by asking effective troubleshooting questions
 * Strong attention to detail and documentation skills

Preferred Qualifications

 * Experience with Active Directory
 * Experience using ticketing systems such as HEAT, Remedy, or similar platforms
 * Bilingual (English/Spanish)
 * Experience supporting Microsoft environments
 * Technical support experience within large or complex organizations

## Description

We are seeking a customer-focused Help Desk Technician to support a large, established organization during a busy season. This is an excellent opportunity for someone with help desk experience who enjoys troubleshooting technical issues, assisting end users, and working in a fast-paced, high-volume support environment., * Provide Tier 1 technical support for hardware, software, and user account issues

 * Receive, document, prioritize, and triage incoming support tickets
 * Resolve common issues such as password resets, account access requests, and basic application support
 * Escalate complex technical issues to appropriate support teams
 * Accurately document troubleshooting steps and ticket resolutions
 * Assist end users over the phone by diagnosing issues and guiding them through solutions
 * Maintain a high level of customer service while managing a high volume of support requests
 * Support Microsoft Office and other business applications


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