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# IT Support Associate II, Ops Tech Solutions (OTS)

- **Company:** Amazon.com, Inc.
- **Location:** Rockford, IL, United States
- **Salary:** $47,840.0 - $76,960.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, CompTIA Network+, Linux, Red Hat Enterprise Linux, Information Technology, Cisco
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=14629118599e473a

## About the Role

* Experience troubleshooting integrated and interdependent computer systems
 * Experience in a dynamic environment with a high degree of customer service
 * Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 * 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience, * CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

## Description

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon., * Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.

 * Handling support requests and procedures across the network.
 * Assisting in training new hires.
 * Continuous learning of new technologies.
 * Supporting customers from multiple buildings in the area, as well as remote customers.
 * Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
 * Traveling within your local or regional area to support our customers.


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