> Markdown version of [/jobs/ext/1729068-ai-voice-experience-designer](https://www.wearedevelopers.com/jobs/ext/1729068-ai-voice-experience-designer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AI Voice Experience Designer - **Company:** Highfive - **Location:** Austin, TX, United States - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Natural Language Processing, Chatbots, Large Language Models, Prompt Engineering, Speech Synthesis, Virtual Agents - **Published:** July 22, 2026 - **Apply:** https://boards.greenhouse.io/dialpad/jobs/8638277002 ## About the Role * Experience leading customer-facing implementations, deployments, or solution delivery for complex technical products. * Strong understanding of conversational AI, large language models (LLMs), prompt engineering, or AI agent behavior. * Experience working with text-to-speech (TTS), conversational design, voice interfaces, or natural language processing is highly desirable. * Excellent written communication skills with the ability to craft natural, consistent AI personalities and conversational experiences. * Strong customer consulting and relationship management skills, with the ability to navigate ambiguity and build trust with executive stakeholders. * Analytical mindset with experience using metrics and customer feedback to improve product outcomes. * Comfortable working in fast-paced, early-stage environments where rapid iteration and experimentation are expected. * Willingness to travel to customer sites as needed. * Experience supporting customers in regulated or high-complexity industries such as healthcare, financial services, or legal is a plus. ## Description As an AI Voice Experience Designer, you'll embed with our most strategic Agentic AI Early Access customers to help bring their AI agents into production. You'll own the end-to-end customer experience-shaping how an AI agent sounds, behaves, and performs until it consistently resolves real customer conversations. You'll work closely with Professional Services, Product, Engineering, and our Agent Experience Design team to tune agent behavior, refine voice and personality, improve conversational fluency, and deliver measurable business outcomes. Beyond individual customer deployments, you'll help identify patterns that improve the product for every future customer. This position reports to our Professional Services organization and is a remote, customer-facing role requiring travel as needed. What you'll do * Own the end-to-end AI agent experience for assigned Early Access Program (EAP) customers, from implementation through production readiness. * Partner directly with customers to understand their business, workflows, and success criteria, translating those needs into agent behavior. * Configure and tune AI agents by selecting voices, refining personas, optimizing prompts, and improving conversational performance. * Continuously improve agent fluency through pronunciation tuning, text normalization, domain-specific language optimization, and conversational refinement. * Drive customer deployments to defined quality standards, including consistency, fluency, latency (CFL), resolution rates, and containment targets. * Analyze live conversations, identify opportunities for improvement, and rapidly iterate agent behavior based on customer feedback and production performance. * Collaborate closely with Product, Engineering, and Agent Experience Design teams to surface learnings that improve the platform for all customers. * Serve as a trusted advisor throughout the customer journey, ensuring customers are confident deploying AI agents into production. ## Related Videos - [Guiding Agentic AI with Vue](https://www.wearedevelopers.com/videos/2033-guiding-agentic-ai-with-vue) - [Hello JARVIS - Building Voice Interfaces for Your LLMS](https://www.wearedevelopers.com/videos/1641-hello-jarvis-building-voice-interfaces-for-your-llms) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Building a Browser-Based Karaoke Game with Web Speech API](https://www.wearedevelopers.com/videos/1274-building-a-browser-based-karaoke-game-with-web-speech-api) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Raise your voice!](https://www.wearedevelopers.com/videos/10-raise-your-voice) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Top AI Tools for Developers in 2025](https://www.wearedevelopers.com/magazine/560-top-ai-tools-for-developers-in-2025) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [WWC24 Talk - Scott Hanselman - AI: Superhero or Supervillain?](https://www.wearedevelopers.com/magazine/469-wwc24-talk-scott-hanselman-ai-superhero-or-supervillain) - [The State of WebDev AI 2025 Results: What Can We Learn?](https://www.wearedevelopers.com/magazine/581-the-state-of-webdev-ai-2025-results-what-can-we-learn) - [Got AI ideas but no money? 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