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# Site Support Engineer 1

- **Company:** IQVIA
- **Location:** Marietta, GA, United States
- **Salary:** $46,200.0 - $115,600.0
- **Contract:** Permanent contract
- **Skills:** Information Systems, Computer Networks, PC Tools, Information Technology Operations, Microsoft Operating Systems, Microsoft Servers, Network Administration, Computer Network Technologies, Information Technology
- **Published:** July 3, 2026
- **Apply:** https://iqvia.wd1.myworkdayjobs.com/IQVIA/job/Marietta-Georgia-United-States-of-America/Site-Support-Engineer-1_R1534500

## About the Role

* Bachelor's Degree in Computer Science or related field required.
 * Experience with PC software (Microsoft operating systems and application suites, email systems, etc.) within a network environment or equivalent combination of education, training, and experience required.
 * Working knowledge of Microsoft server, workstation, and networking technologies at an intermediate level.
 * Working knowledge of industry standards regarding system and network administration at an intermediate level.
 * Possess excellent verbal and written communication skills at an intermediate level.

## Description

Job Summary: Under general supervision, provide remote second-tier Information Technology (IT) support to end-users, aiming to restore service and identify and correct core problems., * Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.

 * Escalate more complex problems to the appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
 * Adhere to established IT policies, procedures, and standards, ensuring conformance with information systems, goals, and procedures.
 * Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end-user satisfaction.
 * Provide training to end-users when indicated.
 * Provide guidance to less experienced Service Desk staff in areas such as problem resolution and communication.
 * Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
 * Perform other duties as required.
 * May be required to perform duties outside working hours, managed according to applicable country legislation.


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