> Markdown version of [/jobs/ext/1729637-it-analyst-iii-active-secret-clearance](https://www.wearedevelopers.com/jobs/ext/1729637-it-analyst-iii-active-secret-clearance). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Analyst III (Active Secret Clearance) - **Company:** Akima - **Location:** Aberdeen Proving Ground, MD, United States - **Salary:** $55,000.0 - $66,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Software Applications, Application Services, Cloud Computing, System Configuration, Desktop Computing, Issue Tracking Systems, Instant Messaging Technology, Interoperability, Virtual Private Networks (VPN), Office Automation, Software Systems, Wi-Fi Technology, Tablet Computers, Wireless Devices, SC Clearance, DameWare, Information Technology, Nessus, Laptops, Servicenow - **Published:** July 10, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9021982/it-analyst-iii-active-secret-clearance ## About the Role * Active DOD Secret security clearance. * Active DoD 8570 IAT Level I or IAT Level II certification. * Relevant education/experience requirements: + 1+ years with Masters + 2+years with Bachelors + 3+ years with Associates + 5+ years with no degree * Experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers. * Experience configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices. * Experience in generating reports using Trouble Ticket automated software. (e.g., ServiceNow). * Performing backup and restore of software and data on client compute devices. * Troubleshooting and resolving client network and wireless issues. * Experience testing, analysis and repair of computer system hardware and software malfunctions. * Experience deploying interoperable and integrated standard office automation desktop software. * Experience installing, configuring, troubleshooting, relocating, and repairing desktops, peripheral devices and printers. * Experience resolving desktop problems via Remote Control (Dameware or similar); add/delete accounts and reset passwords as needed. * Experience identifying network problems impacting users and work with appropriate Tier II or III administrators. * Experience troubleshooting WIFI and GFE provided broadband devices and VPN connectivity. * Experience configuring, diagnosing, reimaging, reloading, using, troubleshooting and repairing all AGM MS Windows based laptops and desktops, instant messaging applications, and DoD approved WI-FI and wireless services. * Experience using remote tools to connect to remote desktops applications include MCM., * Outstanding customer service and communication skills. * Ability to work in a team environment and independently. * Ability to adhere to government policies and requirements. * Previous experience mitigating system vulnerabilities and patching (e.g. NESSUS) preferred. * Previous experience supporting a Test & Evaluation environment preferred. * Exceptional customer service experience. ## Description Cloud Lake is seeking qualified candidates for Information Technology roles supporting the United States Army at Army Test and Evaluation Command (ATEC) in Aberdeen, MD (APG). Ideal candidates demonstrate a strong work ethic, dedication, outstanding customer service, and expertise in their field., * Manage the front desk, evaluate walk-in customer requests, and direct them to the appropriate support resources while delivering outstanding customer service. * Resolve customer questions and problem concerning Information Technology (IT). * Provide technical assistance to customers to minimize disruptions of computer operations. * Respond to calls and emails in support of the ATEC community. * Log, update and track trouble tickets/worders in ATEC ticketing system. * Research, evaluate, implement fixes, and provide feedback on one-time and problematic trends/patterns with customer support requirements. * Ensure rigorous application of cybersecurity policies, principles, and practices in the delivery of customer support services. * Collect information from callers to be used in the troubleshooting and restoration of network and application services. * Coordinate, and assist in the installation, configuration, utilization and operation of IT equipment. * Assist in the review of functional user justifications and requirements for new or additional IT capabilities in either hardware or software solutions. * Coordinate and schedule warranty repairs, monitor and verify repair actions, and report completed warranty repairs. * Assist in developing, maintaining, and updating IT documents for use by help desk personnel to expedite problem resolution. * Provide Wireless Device support to include to device setup, user training, troubleshooting, and software repairs of Apple and Android devices. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Get security done: streamlining application security with Aikido](https://www.wearedevelopers.com/videos/1638-get-security-done-streamlining-application-security-with-aikido) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)