> Markdown version of [/jobs/ext/1730487-software-support-analyst](https://www.wearedevelopers.com/jobs/ext/1730487-software-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Support Analyst - **Company:** University of Maine - **Location:** Orono, United States (Remote available) - **Salary:** $54,000.0 - $69,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), JavaScript (Programming Language), Application Programming Interfaces (APIs), Bioinformatics, Business Software, Business Systems, Software Documentation, Information Systems, Data Integrity, Database Queries, Electronic Data Interchange (EDI), Human Resources Information System (HRIS), Object-Oriented Software Development, Product Software Implementation Methods, SQL Databases, Systems Integration, Enterprise Software Applications, Software Security, Information Technology - **Published:** July 24, 2026 - **Apply:** https://fa-ewca-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs/preview/2952 ## About the Role * Bachelor's degree in Computer Science, Information Systems, Business Information Systems, or a related field, or an equivalent combination of education and experience. * Three years of progressively responsible experience supporting enterprise business applications, business systems analysis, software implementation, or application administration. * Strong analytical, problem-solving, and customer service skills. * Excellent written and verbal communication skills. * Ability to manage multiple priorities while working independently and collaboratively. Preferred Qualifications Experience with one or more of the following is preferred: * Enterprise applications such as ERP, HRIS, Finance, CRM, or Student Information Systems. * SQL or other database query languages. * APIs, system integrations, and data exchange processes. * Java, JavaScript, or other object-oriented programming languages. * Higher education or another large, complex organization. * Accessibility standards and Universal Design principles. ## Description The University of Maine System is seeking a collaborative and customer-focused Software Support Analyst to join our Enterprise Services team. In this role, you'll support and enhance the enterprise applications that faculty, staff, and students rely on every day. The anticipated start date for this position is in October 2026. Working closely with business partners, technical teams, and software vendors, you'll help configure enterprise systems, troubleshoot complex issues, improve business processes, and implement new functionality that supports the mission of Maine's public universities. If you enjoy solving problems, improving systems, and collaborating across departments, we'd love to hear from you. What You'll Do As a Software Support Analyst, you will: * Configure, maintain, and optimize enterprise applications. * Partner with business stakeholders to analyze needs and recommend technology solutions. * Troubleshoot application issues and coordinate resolutions with technical teams and software vendors. * Participate in software implementations, upgrades, testing, and system enhancements. * Support application security, system integrations, and data integrity. * Develop user documentation and deliver training to system users. * Collaborate with cross-functional teams to improve business processes and enhance enterprise systems., Important items to know about the recruitment process: * Review of applications will begin immediately. The position will remain open until filled. For full consideration, applications need to be submitted by August 5, 2026. * Incomplete application materials cannot be considered. * Candidates selected to proceed to the final stages of the search process will be requested to provide three (3) names and contact information for references. * The successful applicant is subject to appropriate background screenings. ## Related Videos - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers)