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# Technical Product Support Engineer III (E3 Sr)

- **Company:** Applied Materials
- **Location:** Albuquerque, NM, United States (Remote available)
- **Experience:** Expert
- **Salary:** $96,000.0 - $132,000.0
- **Contract:** Permanent contract
- **Skills:** IBM AIX, Software Debugging
- **Published:** July 26, 2026
- **Apply:** https://www.juju.com/job/00000000gjn8m6

## About the Role

+ Opta experience a plus

 + 200mm CMP product knowledge a plus

Qualifications

 + CE3-CE5 with strong understanding of CMP fundamentals, communication skills

 + Proficient in English language both written and verbal

 + Bachelor degree or equivalent experience in a technical field (Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline)

 + + 5 years of experience with Applied Materials CMP products or similar

## Description

This role will provide all aspects of escalation technical support for Applied Materials **CMP** installed base of tool technologies. It will be responsible for enhancing tool performance through remote and on-site escalations support to Customer Engineers, technicians, and other product focused personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment. It will also provide support for other customer technical issues related to equipment, programs, installations, and upgrades.

The role will respond to situations where first-line product support needs additional help to isolate or fix problems in malfunctioning equipment. Specific duties will include:

 + Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

 + Explains difficult or sensitive information; works to build consensus

 + Interprets internal/external business challenges and recommends best practices to improve products, processes or services

 + Communicates difficult concepts and negotiates with others to adopt a different point of view

 + Use/Proficiency of internal systems (AIx/Digital Tools) to mine and analyze tool specific data

 + Enhances local team product technical knowledge by frequent knowledge transfer and ensures field implementation

 + Creates documentation for field use (TLLs)

 + Presents at customer level; creates presentations at the engineering level for delivery to customers on system upgrades, support plans, technical demonstrations (new part introductions)

 + LK / LKP Knowledge/Experience is needed


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