> Markdown version of [/jobs/ext/1730678-user-services-specialist](https://www.wearedevelopers.com/jobs/ext/1730678-user-services-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # USER SERVICES SPECIALIST - **Company:** Central Michigan University - **Location:** Mount Pleasant, MI, United States - **Salary:** $34,320.0 - $36,400.0 - **Contract:** Temporary contract - **Skills:** Databases, Productivity Software - **Published:** July 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9720bae784b3dfa0 ## About the Role Associates degree. One year of library work experience or equivalent. Demonstrated ability to supervise and direct the work of others. Effective organizational skills and strong attention to detail and accuracy. Ability to handle multiple priorities in a fast-paced environment. Ability to work in a team setting while also having the capability to work independently with independent judgment and with minimum supervision. Demonstrated verbal and written communication skills. Demonstrated positive interpersonal skills. Demonstrated Customer service skills. Ability to work evenings and weekends as assigned. Demonstrated effective problem resolution skills. Demonstrated ability to perform work using a variety of online systems and productivity tools. Preferred Qualifications: Bachelors degree. Library public services experience. Experience searching library catalogs and databases. Understanding of the mission and the organization of the library. ## Description Oversees User Services Operations Sunday through Thursday. Shares oversight and responsibilities of the departments Service Point Operations which includes user service points and all types of user support. Hires, schedules, trains, supervises and evaluates student employees in all aspects of customer service., Provides direct user support of all types: interacts with students, faculty, staff and community users to provide assistance, solve problems and respond to questions and complaints. Oversees the safety of library users, user compliance with library policies and procedures, and the stewardship of the collections within the Park Library during assigned hours. Shares responsibility for building supervision and opening and closing. Troubleshoots and oversees the Print Q, public printer/copiers/scanners and other equipment. Shares student supervision responsibilities, which includes hiring, budgeting, scheduling, training, evaluating and developing training material with other Access/User Services student supervisors. Oversees all aspects of collection maintenance, which includes, shifting for space management, shelf-reading, inventory, stack straightening, repair of materials, and cleaning of all library collections. Assists with events and room set-ups. Participates with other Access/User Services team members to use a variety of technology tools. Oversees in house use processes. Performs in depth searches for missing library materials. Manages moveable shelving, by troubleshooting and putting in a service request for repair. Conducts special projects and serves on library committees. Participates in the Access and User Services Department which includes attending staff meetings and performing related responsibilities. Meets with other Access/User Services supervisors on a regular basis to share information and work through issues and problems. Meets regularly with the Coordinator of Access/User Services concerning projects and shared goals, and for problem solving. Works cooperatively and regularly with staff in other Library and University departments. Participates in continuing education activities to foster professional development and enhance job skills. Other duties as assigned., CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter. Inquiries about the application of Title IX can be made to CMUs Title IX Coordinator, the US Department of Educations Assistant Secretary, or both. CMUs Title IX Coordinator can be reached at ## Related Videos - [Coffee with Developers - Adam Wiggins](https://www.wearedevelopers.com/videos/919-coffee-with-developers-adam-wiggins) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [The AI-Ready Stack: Rethinking the Engineering Org of the Future](https://www.wearedevelopers.com/videos/1706-the-ai-ready-stack-rethinking-the-engineering-org-of-the-future) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Metrics Handle with Care: The Paradox of Measuring Team Performance](https://www.wearedevelopers.com/videos/1131-metrics-handle-with-care-the-paradox-of-measuring-team-performance) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Top 10 Java Libraries](https://www.wearedevelopers.com/magazine/364-top-10-java-libraries) - [16 Best Free React UI Libraries in 2025](https://www.wearedevelopers.com/magazine/148-16-best-free-react-ui-libraries-in-2025) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)