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# IT Helpdesk Specialist - Remote

- **Company:** TEKSYSTEMS INC.
- **Location:** Louisville, KY, United States (Remote available)
- **Experience:** Starter
- **Salary:** $41,600.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Network Troubleshooting, Proprietary Software, Workday, Servicenow
- **Published:** July 11, 2026
- **Apply:** https://dejobs.org/x/x/CAA3D3E73D314511A6969FFC45516EA7/job/

## About the Role

* Must be open for any 8 hour shift between 5am to 5pm PST (8am to 8pm EST)
 * 1-2+ years of previous tier 1 level helpdesk experience
 * A+ or Google IT Certificate is a plus
 * ServiceNow & Active Directory experience is preferred
 * Previous remote experience is preferred
 * Experience working in a collaborate environment in a diverse group of people
 * Must have a high school diploma or equivalent

## Description

* Will be supporting the App Support Team to assist with Password Resets and Workday.
 * Collaborative - working with the customer they are supporting and the business partner so lots of communication.
 * The queues that this team takes are incoming calls for ticket ques, password resets in active directory and some proprietary software for biller and family management in the centers.
 * This person will be the primary source of technology assistance.
 * Calls include - Password resets, network troubleshooting, anything all the way up to computer replacement.
 * Utilize ServiceNow.


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