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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # At Towne Park, it's more than a job, you can make an impact. - **Company:** Towne Park - **Location:** Avon, OH, United States - **Salary:** $58,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Business Systems, Computer Literacy, Microsoft Office - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a1113f0e3a3c447d ## About the Role * Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines * Demonstrated work ethic, drive, energy, and persistence to achieve goals * Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations * Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications * Written and verbal communication skills to effectively address all levels within the organization * Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures * Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications * Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails, * Associate's degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience * Knowledge of general business practices including accounting, human resources and customer service * Must be able to drive manual transmission * Must have and maintain a valid driver's license and clean driving record * For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen, * Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. * Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. * Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances * Working extended hours, including evenings and weekends are required. * Travel of up to 10% may be required. ## Description The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives., The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives., Financial and Business Systems Management * Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance. * Demonstrates the ability to improve the financial performance and profitability of the account * Understands the contractual agreement and recognizes ways to maximize opportunities * Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover * Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping * Ensures that forecasts, payroll and accounting reports are on time and accurate * Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures Human Resources * Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location * Fosters an environment that retains talented associates * Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews * Sees that new associates get off to the right start through proper orientation and on-the-job training * Recognizes great performance and provides opportunities for top performers to learn and grow * Recognizes where the team and individual performers need to improve and properly trains and coaches * Identifies talent and helps develop future leaders for the organization * Conducts regular performance appraisals and provides feedback and coaching for all direct reports * Holds effective associate meetings and ensures that shift huddles happen on every shift * Practices positive discipline and provides accurate and timely performance documentation * Delegates by allocating decision making and other responsibilities appropriately and effectively Service Management * Ensures that the guest/patient service experience is delivered consistently on all shifts * Efficiently allocates labor resources to support service delivery * Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels * Understands the client's service standards and effectively integrates Towne Park's standards to complement them * Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results Client Relations Management * Develops cohesive working relationships with the clients' staff members * Maintains regular meeting rhythms and communication channels with the client and follows through on commitments * Knows when to be present at the site and maintains a high level of visibility * Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations * Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park. Systems and Standards * Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures * Trains others or sees that they are trained to properly use the systems provided * Maintains a clean, neat work environment * Completes all tasks in a timely manner as instructed by the Area/District Manager * Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers * Treats clients and associates with courtesy, respect and dignity * Maintains strict confidentiality related to associate and client information Safety and Risk Management * Understands and follows safety and security procedures * Practices preventative safety procedures as set forth by Towne Park * Reports all accidents and incidents to the Area/District Manager immediately * Uses only equipment trained to use and operates all equipment in a safe manner * Reports all potential high risk areas and safety concerns to the Area/District Manager * Ensures all associates have been adequately trained in safety and loss prevention procedures * Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims * Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations * Promptly responds to any concerns regarding workplace safety * Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases * Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation Sales Responsibilities: * Maintains relationships with present client to obtain references and leads for new opportunities * Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes * Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going * Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities. ## Related Videos - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)