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# Hybrid Salesforce CRM Admin/Support Specialist

- **Company:** Insight Global
- **Location:** Hartford, CT, United States
- **Salary:** $66,560.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, JIRA, Microsoft Azure, Software Documentation, Salesforce.Com, Test Execution Engine, Software Troubleshooting
- **Published:** July 18, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/connecticut/hartford/hybrid-salesforce-crm-admin-support-specialist/job-553337/

## About the Role

Experience providing end-user support for Salesforce applications or similar CRM/platform-based systems
Strong troubleshooting and root cause analysis skills with the ability to document and track issues (Azure DevOps, JIRA, or similar tools)
Experience supporting UAT cycles, including test execution, defect tracking, and validation of enhancements
Ability to collaborate with cross-functional teams (business stakeholders, developers, analysts) in an Agile environment
Experience creating and maintaining user documentation, knowledge base articles, and support materials
Strong communication skills with a proven ability to manage user expectations, provide timely support, and gather actionable feedback

Nice to Have Skills & Experience

Previous public sector experience

## Description

A state agency is seeking an Salesforce CRM Admin/Support Specialist to provide hands-on technical and functional support for Salesforce-based provider and parent portals, while also supporting the rollout of a new Single Entry Portal. This hybrid role requires close collaboration with business stakeholders, developers, and agile teams to troubleshoot issues, validate system enhancements, and ensure a seamless user experience. This will be a help-desk style role responding to tickets as needed. The analyst will be responsible for day-to-day end user support, issue triage, and documentation, as well as assisting technical analysts with requirement clarification, testing, and light configuration updates. This individual will play a key role in supporting ongoing portal enhancements and release cycles by participating in UAT, gathering user feedback, performing root cause analysis, and coordinating with technical teams to resolve defects. Additionally, the role involves supporting user
onboarding, maintaining knowledge base documentation, and ensuring timely communication with stakeholders to drive successful adoption and continuous improvement of the platform.


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