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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Support Specialist III - **Company:** Central Arizona Project - **Location:** Phoenix, AZ, United States (Remote available) - **Experience:** Expert - **Salary:** $81,910.0 - $97,261.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Microsoft Windows, AutoCAD, Software Applications, Microsoft Azure, Cloud Computing, Cyber Security, Information Systems, Computer Networks, Data Centers, Issue Tracking Systems, Networking Hardware, Windows Servers, Virtual Desktops, Network Control, Microsoft SharePoint, System Testing, Network Routers, Peripherals, Computer Equipment, Livelink, Information Technology, Network Support, Hardware Infrastructure, Autodesk Autocad, Cisco - **Published:** July 9, 2026 - **Apply:** https://www.juju.com/job/00000000geqvl9 ## About the Role A bachelor's degree (or higher) in Information Systems or a related field; OR an associates degree plus an additional two (2) years of related work experience; or a high school diploma (GED) plus an additional four (4) years or related work experience. Five (5) years of increasing responsibility performing computer and network support, troubleshooting, problem resolution, customer service and support, installation and systems management of computer environments. Certifications or Licenses: Must have a valid Arizona driver's license and maintain a good driving record. If candidate is hired from outside of Arizona, they will be required to obtain an Arizona driver's license. PREFERRED QUALIFICATIONS: A+ Certification. Microsoft Certification Cisco Certification Exposure to cloud technologies (Microsoft Azure) Exposure to Cisco technologies (switches, data center) Experience with Autodesk and CAD products. Experience with automated ticketing systems. Experience with building images. Experience with ticket triaging, management and reporting., + Less than High School Diploma or Less than a GED + High School Diploma or GED + Associate's degree + Bachelor's degree + Master's degree + PhD or JD 04 How many years of increasing responsibility performing computer and network support, troubleshooting, problem resolution, customer service and support, installation and systems management of computer environments do you have?, + Microsoft Certification + Cisco Certification + Exposure to cloud technologies (Microsoft Azure) + Exposure to Cisco technologies (switches, data center) + Experience with Autodesk and CAD products + Experience with automated ticketing systems + Experience with building images + Experience with ticket triaging, management and reporting 06 Do you have a valid driver's license and a good driving record? ## Description As the Technical Expert, manage, evaluate, configure, test, install, and support computer and network related hardware and software to meet the requirements of the Central Arizona Project (CAP). At an expert experience level, plans, installs, and tests Windows servers, personal computer and laptop operating systems, hardware, and related peripherals. Installs new network equipment and troubleshoots existing network equipment. Provides installation and support for the Windows and CBM networks at headquarters and at facilities along the canal system. Works with clients, both in person and remotely to troubleshoot problems and resolve simple to complex computer hardware problems, application issues and network related problems. Provides client training as needed to allow effective use of hardware and applications. Meets defined targets for resolution of reported problems. Assists clients with "how to" questions regarding the use of computer applications and hardware. Assists Network Engineering, Windows Administrators, and IT Security as needed with installs of equipment at HQ and remote locations. This includes router, switches, telephony, video conferencing, cabling, and other opportunities where this position will be instrumental in meeting CAP network availability standards. Assists the IT Infrastructure Team at HQ and remotely when required. The duties may include system testing after security patching, beginning level cloud administration work (SharePoint, One Drive), VDI (Virtual Desktop Interface) Administration and data center hardware installs. Installs computer applications which require mid-range computer network and/or Windows servers and personal computer interoperability. Installs specialized software applications used by CAP such as AutoCAD, Livelink, SKM, etc. and maintains a good understanding of how to implement these tools with the proper configuration. Obtains application training as needed to accomplish this. Leads and participates on project teams to develop and implement process improvements that have a positive impact on Information Technologies and CAP. Performs as a dedicated advocate to a client department to understand operational responsibilities and identify potential improvements or new services that can be provided to that department by Information Technologies. Develops plans and implements changes or coordinates with appropriate Information Technologies staff to implement as necessary. ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)