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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk | Field Technician - **Company:** NEBULAS TECH, LLC - **Location:** Babylon, NY, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Confluence, JIRA, Microsoft Azure, Information Technology Operations, Computer Network Operations, Information Technology, Gsuite, User Accounts - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6fc969ce98be0015 ## About the Role * Required + Minimum 2 years' experience in a Level 1 Support position + Experience with customer-facing communication + Strong documentation and communication skills + Experience with Microsoft and Azure users, groups, roles, etc. * Preferred + Experience with : o Jira o Confluence o Pax8 o Toggl o Google Workspace + Interest Security and/or Network Operations, + Strong learning mindset + Detail-oriented and process-driven + Analytical problem solver, This is an on-site position; candidates must be able to work in or around the NYC Metropolitan area. Pre-employment background check is required. * This job posting is not all encompassing, and not to be construed as such. Other duties may be assigned as needed Employment is contingent upon successful completion of a background investigation. All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. ## Description Nebulas.co is seeking a motivated Service desk Agent to help build, maintain and strengthen on-site support and client-facing service desk solutions. This role focuses on modern IT practices, innovative solutions and 'white glove' customer service., * The Service Desk Field Agent provides on-site and remote technical support to clients across multiple locations, ensuring effective resolution of hardware, software, cloud and application issues while maintaining exceptional customer service and meeting service level expectations * They are responsible for building, configuring, maintaining, and supporting end-user devices, managing user accounts, and assisting in creating, implementing and documenting IT processes and user guides for clients. * This position will work closely with the ITSM Manager to support day-to-day IT operations, contribute to ongoing IT initiatives, and ensure technology systems are functioning optimally * Travel within the New York metropolitan area will be required to support clients at various site locations * Provide Level 1 and Level 2 technical support to clients on hardware, software, and services implemented at sites * Troubleshoot application-based and hardware-based technical issues as they arise * Build, configure, and deploy laptops, desktops, and mobile devices * Manage and maintain company user accounts, distribution lists, and security groups * Assist with creating and organizing IT documentation for standard policies, procedures, and user aids * Travel to sites for on-site technical support as required and directed * Establish working relationships and collaborate with clients in a professional and helpful manner * Review departmental and personal goals on an ongoing basis with the IT Director * Follow all applicable federal/state regulations, including but not limited to Confidentiality and HIPAA requirements * Complete deliverables and assigned tasks in a timely fashion * Perform updates, patches, and system upgrades for clients as needed * Assist the IT Department on IT projects and operational initiatives ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)