> Markdown version of [/jobs/ext/1737380-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/1737380-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** Propertyvalue Computer Merchant, Ltd. - **Location:** St. Petersburg, FL, United States - **Experience:** Experienced - **Salary:** $58,240.0 - $71,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Analysis, Antivirus Softwares, Software Applications, Computer Maintenance, Computer Networks, Virtual Private Networks (VPN), Microsoft Office, Proprietary Software, Computer Equipment, Information Technology, Servicenow - **Published:** July 31, 2026 - **Apply:** https://www.dice.com/job-detail/a02122b2-2d19-4f42-a3f8-ae797f367ccb ## About the Role * Minimum of 4+ Years of Desktop Support in Windows Environment, * Minimum of a B.S. in Computer Science, MIS or related degree and three (3) years of related experience or an equivalent combination of education, training and experience. * Five (5) years of experience in a help desk or other technical support environment highly preferred. * Knowledge of the following preferred: + Installing, troubleshooting and maintaining computer hardware and software. + Windows 7 Operating System + Microsoft Office 2010 and 2013 + Computer maintenance and virus removal. + Computer backup and restoration. + Data network and protocols, * Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. * Analysis: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions. ## Description * Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently. * Applied Learning: Assimilating and applying new job-related information in a timely manner. * Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. * Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive., * Provides advanced level telephone and on-site end-user support for hardware installations and software applications. Uses knowledge and experience to perform a variety of tasks requiring in-depth analysis and evaluation in making decisions and recommending solutions. Extensive contact with internal customers is required to identify, research, and resolve problems., * Installs, configures, troubleshoots, and resolves problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support. * Monitors the call tracking system for new Incidents and Requests in addition to troubleshooting and resolving client issues per service level agreements. * Provides detailed documentation of activity in the call tracking system. * Communicates technical information to a non-technical audience. * Assists clients with the installation of corporate standard software images. * Stays abreast of, and complies with, company and department policies and procedures as related technology and end-user support. * Effectively communicates to clients, peers, and management any system issues that affect the quality or reliability of supported systems. * Documents product problems and their resolutions in a knowledge database for future reference. * Participates in testing new product releases and\or enhancements. * Leads or participates in projects requiring cross functional coordination., * Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently. * Applied Learning: Assimilating and applying new job-related information in a timely manner. * Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. * Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. Will be doing End User Support on the following. * ServiceNow / GoToAssist / Proprietary Software / Chrome / VPN F5 and Global Protect / Office 365 and Exchange Online. * Supporting on-domain and off domain end users. * Hardware Break-Fix, with warranty replacements through Client. * Software Installation and Support * Onboarding of New Associates * PC Setups, and PC replacements, completing back-up and restores of data, and reinstalling software. * End User Support contractors in this specific group will be issued RJ assets/laptops, for their contract engagement. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Robots are coming into the wild! 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