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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Analyst - **Company:** Hanna Dry Cleaning Service - **Location:** Savannah, GA, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $67,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, VoIP, Microsoft Outlook, CompTIA Network+, CompTIA Security+, Microsoft Office, Microsoft PowerPoint, Laptops, User Accounts - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=af326d04baccbafe ## About the Role * Minimum 3 years' experience with IT Help Desk * CompTia Security+, CompTia A+, and CompTia Network+ preferred * Outgoing personality * Professional appearance * Willingness to learn * Strong problem-solving skills * Is proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) * Strong organizational skills * Excellent client service (both internally and externally) * Strong communication (both verbal and written) * Positive attitude * Self-motivated to grow and advance in their career with HunterMaclean ## Description The Helpdesk Analyst is the internal customers' front-line interface for all technology related incidents and requests. They will provide exemplary assistance to a wide variety of end users. The Helpdesk Analyst accepts ownership of the incident/request or delegates the ticket to the appropriate IT Team member to facilitate prompt action. They troubleshoot and determine the corrective action to resolve/facilitate the solution(s), and communicates any solutions to the team, and maintains a record of the incident/request history. Duties: · Serves as first point of contact for technical issues and requests. · Monitors and administers tickets via the Helpdesk System. · Provides high-quality telephone, email, and/or desk-side support. · Works with internal employees, vendors, and/or clients to solve incidents, problems, and requests quickly and efficiently with minimal impact on business productivity. · Configures system user accounts and user equipment (e.g. PCs, laptops, mobile devices, VoIP phones, and other peripherals) as needed. · Maintains inventory and manages requests for loaner equipment. · Manages all A/V setups and requests and ensures that the equipment is in working order for all events. · Performs regular maintenance on unattended equipment, and loaner equipment to ensure they meet desired functionality requirements and are regularly updated. · Documents all incidents and requests, their resolutions, and best practices for IT's knowledgebase. · Documents procedures (e.g. installation, setup, and problem resolutions). · Ensure that all department documentation is up to date with software versions and any changes in procedure. · Creates end-user documentation · Manages the procedures for all incoming and departing employees as per HR workflows and makes sure that follow-up tasks are performed based on policies. · Exhibits a strong sense of ownership to ensure the end-user is satisfied with the services provided. · Stays up to date on technology especially when it relates to update/upgrade issues. · Possesses strong self-motivational skills to ensure that tasks get completed on a timely manner without requiring reminders. · Exhibits a desire to learn (not just in a technological sense) · Possesses excellent troubleshooting skills. · Participates in other projects and interdepartmental tasks as needed. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Web Scraping, AI Agents, and the Future of Open Source - Kevin Lewis (Apify)](https://www.wearedevelopers.com/videos/1910-web-scraping-ai-agents-and-the-future-of-open-source-kevin-lewis-apify) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)