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# ERP Analyst 1

- **Company:** Feditc Llc
- **Location:** New Boston, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apache Tomcat, CompTIA Security+, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Network Troubleshooting, System Center Configuration Manager, Windows Servers, Remote Service Software, Software Deployment, TCP/IP, Web Applications, SSL Certificate Management, Enterprise Software Applications, Connectivity Problems, Microsoft InTune, User Administration, Servicenow
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=eb2ad4278e9942e3

## About the Role

* Experience providing IT help desk or desktop support
 * Strong knowledge of Windows 10/11 operating systems
 * Familiarity with Active Directory, user account management, and group policies
 * Basic understanding of networking concepts (DNS, DHCP, TCP/IP)
 * Experience troubleshooting hardware, software, and connectivity issues
 * Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
 * Basic understanding of enterprise applications and web-based systems
 * Strong problem-solving and customer service skills

Desired Experience:

 * Experience in a DoD or secure environment
 * Familiarity with STIGs and cybersecurity best practices
 * Basic knowledge of Windows Server administration
 * Exposure to application support (not development)
 * Experience with remote support tools
 * Understanding of software deployment tools (SCCM, Intune, etc.)

Systems Involved:

 * Windows 10/11
 * Windows Server 2016/2019
 * Active Directory
 * Enterprise applications (web-based systems)
 * Ticketing systems (e.g., ServiceNow)
 * Endpoint security tools

Education:

 * Associates Degree (equivalent experience)

Certifications Required:

 * CompTIA Security +

Clearance:

 * Active Secret Security Clearance is required.
 * Must be a US Citizen and pass a background check.
 * Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC'S Client(s)/Customer(s)/Prime contractor(s).

## Description

FEDITC is seeking an ERP Analyst I to work in the Texarkana, TX area. This position focuses on providing end-user support, Windows 11 system administration, and troubleshooting enterprise application in a secure DoD environment.
A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.
Responsibilities:

 * Provide Tier 1 / Tier 2 help desk support for end users, including troubleshooting hardware, software, and network issues
 * Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching
 * Assist users with account management, permissions, and access issues (Active Directory)
 * Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat)
 * Perform basic system administration tasks on Windows Server environments (2016/2019)
 * Support printer, peripheral, and network connectivity issues
 * Document incidents, service requests, and resolutions using ticketing systems
 * Assist with software installations, upgrades, and deployments
 * Ensure systems meet STIG compliance requirements and security best practices
 * Support secure configurations including certificate management and endpoint security tools
 * Assist with data/report access and user support for enterprise systems and dashboards
 * Collaborate with database administrators, developers, and system administrators to resolve escalated issues
 * Provide on-site and remote support as needed


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