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# Entry Level IT Help Desk Technician

- **Company:** Southwest Networks, Inc.
- **Location:** Palm Desert, CA, United States
- **Experience:** Starter
- **Salary:** $37,440.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Apple IOS, Apple Mac Systems, CompTIA Network+, Hard Disk Drives, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Network Connections, Remote Access Technology, Laptops, Network Server, Hardware Debugging
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2922315de884b9a3

## About the Role

* CompTIA A+ certification (required or in progress)
 * CompTIA Network+ or Microsoft certifications (preferred)
 * Previous Help Desk, Service Desk, or NOC experience (preferred, but not required)
 * Strong written and verbal communication skills
 * Highly organized and able to manage multiple tasks

## Description

As a Help Desk Technician, you'll provide frontline monitoring, troubleshooting, and support for client servers, networks, and workstations. You'll work with end users and executives alike, so strong communication and organizational skills are a must. This role is ideal for someone eager to start or grow their I.T. career in a supportive team environment.

Responsibilities

 * Provide technical support for desktops, laptops, mobile devices, and printers.
 * Monitor and troubleshoot servers and networks.
 * Install, configure, and maintain hardware and software.
 * Assist with network connectivity, VPNs, and remote access.
 * Document support requests and solutions.
 * Deliver excellent customer service with clear communication.

Technical Skills (Preferred)

 * Windows 10/11 troubleshooting and support
 * Microsoft Office applications
 * Antivirus and endpoint security
 * LANs, VPNs, and remote access basics
 * Mobile device support (Android/iOS)
 * Basic hardware repair (RAM, hard drives, etc.)
 * MacOS experience (a plus)


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