> Markdown version of [/jobs/ext/1738315-knowledge-management-specialist](https://www.wearedevelopers.com/jobs/ext/1738315-knowledge-management-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Knowledge Management Specialist - **Company:** EverDriven Technologies, LLC - **Location:** Denver, CO, United States (Remote available) - **Experience:** Starter - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Asana, JIRA, Audit Trail, Software Documentation, Knowledge Management, Project Management Software, Microsoft Office, Microsoft Visio, Lucidchart, Smartsheet, Gsuite, Interactive Whiteboards, Software Version Control - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=23160ac0bdb69476 ## About the Role * Education & Experience - Bachelor's degree in Business Administration, Communications, Operations Management, or related field (or equivalent experience), plus 1-2 years in operations, documentation, or knowledge management. * Documentation Expertise - Demonstrated ability to develop and maintain SOPs, playbooks, process maps, and other structured documentation. * Tools & Systems - Proficiency with Microsoft Office, Google Workspace, and process mapping tools (e.g., Lucidchart, Visio, Miro); familiarity with project management platforms (e.g., Asana, Jira, Monday.com, Smartsheet). * Communication Skills - Proven ability to simplify complex processes through clear written and verbal communication, following style guides or templates. * Organization & Prioritization - Strong organizational skills with the ability to manage multiple projects in a fast-paced environment while maintaining attention to detail., * Familiarity with knowledge management platforms or content management systems. * Understanding of SOP frameworks, documentation standards, or compliance-driven documentation requirements. * Experience supporting process improvement initiatives or contributing to operational efficiency projects. * Familiarity with taxonomy design and content tagging to improve searchability. * Experience applying version control and governance frameworks (e.g., maintaining approval workflows, audit trails). Success Measures: * SOPs are developed and maintained in alignment with organizational standards. * Processes are documented in a clear, consistent, and accessible format. * Cross-functional stakeholders report improved efficiency and consistency in execution. * The role contributes to building a culture of operational discipline and continuous improvement. ## Description We are seeking a highly organized and detail-oriented Knowledge Management Specialist / SOP Creation Specialist to join our Operations team. This role will be responsible for supporting the development, documentation, and maintenance of Standard Operating Procedures (SOPs) as well as ownership of the operations knowledge base platform to enable consistent execution of business processes across the organization. The ideal candidate is a motivated self-starter with strong writing skills, a keen eye for detail, and an interest in operational excellence., * SOP Development & Maintenance: Ownership over drafting, formatting, and updating SOPs to ensure clarity, accuracy, and accessibility. * Playbook Creation & Maintenance: Support operations leaders in creating and maintaining role-specific playbooks. * Process Documentation: Collaborate with the Business Process Improvement team to capture workflows and translate them into structured documentation and process maps. * Governance & Version Control: Maintain version history, approval records, and ensure alignment with compliance and internal standards. * Knowledge Management: Contribute to building and organizing a centralized repository for SOPs and related operational documents. * Cross-Functional Collaboration: Partner with teams across Operations, Sales, Customer Success, and other departments to ensure procedures reflect best practices. * Continuous Improvement: Gather user feedback and recommend enhancements to the Business process Improvement team to streamline and optimize documented processes. ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Your Docs Are Now AI Infrastructure (Treat Them Like It)](https://www.wearedevelopers.com/videos/100284-your-docs-are-now-ai-infrastructure-treat-them-like-it) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [Humanizing Your Documentation](https://www.wearedevelopers.com/magazine/133-humanizing-your-documentation) - [The real reason we document our code](https://www.wearedevelopers.com/magazine/518-the-real-reason-we-document-our-code) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [7 Best Steps For Writing Good Software Technical Documentation](https://www.wearedevelopers.com/magazine/113-7-best-steps-for-writing-good-software-technical-documentation) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)