> Markdown version of [/jobs/ext/1738345-support-engineer](https://www.wearedevelopers.com/jobs/ext/1738345-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** Singlestore Incorporated - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $118,000.0 - $201,000.0 - **Contract:** Permanent contract - **Skills:** Testing (Software), Query Performance, Amazon Web Services, IBM System I, Bash Shell, Big Data, Databases, Data Architecture, Linux, Distributed Systems, Python (Programming Language), Log Files, MariaDB, MySQL, Runbook, SQL Databases, Scripting, MagicDraw, Sysadmin, Kubernetes, Bug Reporting, Real Time Data, Codebase, Programming Languages - **Published:** July 1, 2026 - **Apply:** https://job-boards.greenhouse.io/singlestore/jobs/8036022 ## About the Role * 4+ years of advanced customer-facing technical support experience. * Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization. * A solid sysadmin/QA/Testing skill set. That means you are comfortable testing software and finding its limits, hands-on with Linux, checking utilization of system I/O, measuring network throughput, and are comfortable navigating large log files. Familiarity with Kubernetes and past Testing/QA experience. * Experience with a scripting or coding language. Whether it's Python, Bash, or Go, you should have a go-to solution for quick and dirty problem-solving and be able to navigate through our code base. * Familiarity with distributed systems and AWS/GCP. You understand how organizations deploy and maintain distributed applications and services across multiple machines Bonus points for knowing how to analyze them for performance bottlenecks and remove single points of failure. * Strong written and verbal English communication skills. Have the ability to explain technical concepts to a wide range of end-users. ## Description Remote Hiring Remotely in United States Mid level Remote Hiring Remotely in United States Mid level Provide advanced email and live technical support for enterprise customers, diagnose database internals and SQL performance, reproduce and report bugs, collaborate with engineering and customer-facing teams, improve support processes and documentation, and participate in on-call rotation while working a Thursday-Sunday 10-hour shift schedule. The summary above was generated by AI, This Support Engineering role skews far more towards engineering than typical technical support as you will need to delve into database internals and memory allocators, investigate Linux and host-related configurations, and diagnose SQL query behavior, all in the name of resolving complex database issues. Our Support Engineers are constantly learning a wide range of customer systems and technical concepts and are thrilled by the new and exciting challenges that they encounter on a regular basis. To accurately identify the source and solution of an issue, this team will take the time to learn about the customer's business and systems while helping to improve their fundamental SingleStore and database operational knowledge. This often requires additional research and time spent on learning new technologies and tools outside of SingleStore while also being deeply engaged with multiple departments including development teams, query performance engineering, product management, infrastructure SREs, etc. Required Hours: * Working hours: 8:00 AM ET - 6:00 PM ET * This is a weekend support role with a 4-day workweek, scheduled from Thursday through Sunday. * The role consists of four 10-hour shifts per week. * Monday, Tuesday, and Wednesday are designated days off. * Participation in the on-call rotation is required, which may include weekends and holidays. What you'll do: * Provide email and live technical support to our enterprise customers, acting as the first line of defense for complex technical issues, bug diagnosis, or resolving critical outages. * Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to the appropriate Engineering team. * Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams up to date with current issues a customer may be facing. * Work to streamline and improve various Support and Engineering processes and tools, author new internal run-books or public documentation, and help the team continually improve efficiency and effectiveness. * Ensure customers have a positive support experience during every interaction., Remote or Hybrid Mid level Mid level Fintech * Mobile * Payments * Software * Financial Services Provide multi-channel technical support for enterprise API partners, diagnose and debug REST APIs, interpret logs and query databases, respond to high-severity incidents, collaborate with engineering and product teams, and capture partner issue trends to improve the platform. 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