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# Helpdesk Support Specialist

- **Company:** ClearCompany
- **Location:** Sterling, VA, United States
- **Experience:** Starter
- **Salary:** $33,280.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, Business Software, Cyber Security, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Remote Desktop Services, Information Technology
- **Published:** July 1, 2026
- **Apply:** http://teamvelocitymarketing.hrmdirect.com/employment/job-opening.php?req=3751814&req_loc=1377545&&

## About the Role

* Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
 * Experience: 1-2+ years of IT support/helpdesk experience, preferred
 * Strong knowledge of Windows and/or Mac operating systems, Microsoft Office/365, and common business applications
 * Familiarity with networks, Active Directory, VPN, and remote desktop tools
 * Excellent problem-solving and troubleshooting skills
 * Strong communication and interpersonal skills with a customer-service orientation
 * Ability to prioritize tasks and manage time effectively in a fast-paced environment

## Description

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding environment and have strong interpersonal and communication skills to effectively communicate with end users. You have a keen ability to translate technical jargon and concepts to non-technical users., This is a PART-TIME, onsite, hourly position (approximately 30 hours/week, M-F), located in our Herndon, VA office. Candidates must reside within daily commuting distance of our Herndon location., * Serve as the first line of support for incoming IT requests via phone, email, or ticketing system.

 * Diagnose and troubleshoot hardware, software, and network issues.
 * Assist users with account setup, password resets, and access to systems or applications.
 * Document issues and resolutions in the helpdesk ticketing system to ensure proper tracking and knowledge sharing.
 * Escalate complex problems to Level 2/3 support teams when necessary.
 * Install, configure, and maintain computer systems, mobile devices, printers, and other IT equipment.
 * Provide end-user training and guidance on company systems and applications.
 * Maintain compliance with IT security and data protection policies.
 * Participate in routine system maintenance, updates, and IT projects as assigned.


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