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# Technical Support Specialist

- **Company:** Baxter International Inc.
- **Location:** Raleigh, NC, United States (Remote available)
- **Salary:** $60,000.0 - $82,500.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Wireless LAN, AutoCAD, Active Directory, Microsoft Azure, Backup Devices, Health Informatics, VoIP, Cisco PIX, Virtual Private Networks (VPN), Microsoft Office, Microsoft Visio, Windows Servers, Windows PowerShell, Remote Desktop Services, Network Routers, Load Balancing, Firewalls (Computer Science), Information Technology, Firepower, Network Server, Cisco
- **Published:** July 1, 2026
- **Apply:** https://baxter.wd1.myworkdayjobs.com/baxter/job/Raleigh-North-Carolina/Technical-Support-Specialist_JR-203625-1/apply

## About the Role

* 1+ years of technical troubleshooting experience in a remote environment
 * Associate's degree or equivalent experience in IT, computer science, or a related field (preferred)
 * Relevant certifications such as A+, Network+, MCP, MCSA, CCNA, or Azure (preferred)
 * Strong computer skills, including remote tools, Microsoft Office, AutoCAD, and Visio
 * Knowledge of server management, cabling, Remote Desktop, PowerShell/JavaScript, IT maintenance, system builds, Citrix, and Windows Server
 * Experience installing, maintaining, and repairing IT equipment such as routers, switches, firewalls, phones, printers, CCTV, alarm systems, servers, WLAN, and workstations
 * Familiarity with Cisco and Barracuda solutions including Firepower NGFW, AnyConnect VPN, AMP, Meraki, BE6000 VoIP, load balancers, backup, spam, and firewall tools
 * Hands-on experience with Cisco ASA configuration, Active Directory, Windows Server troubleshooting, and healthcare IT environments (preferred)

## Description

In this role, you will deliver seamless, consistent 24x7 technical support for Baxter's Care Communications solutions. You will troubleshoot issues remotely for customers and patients, ensuring timely resolution and a strong service experience. You will contribute to a highly effective support team by documenting cases accurately, collaborating with internal partners, and following established processes that maintain quality and consistency. Your work directly supports Baxter's Care Communications strategy and helps drive long-term business impact.

This role can be based in the Raleigh, NC area or remote within the United States, working Eastern Time hours.

What you'll be doing:

 * Provide remote troubleshooting to resolve customer and patient issues
 * Deliver timely, efficient support while remaining calm in high-pressure situations
 * Communicate clearly with customers and share knowledge to enhance their experience
 * Meet individual and team KPIs while maintaining high service quality
 * Document cases accurately to support compliance and continuous improvement
 * Collaborate with internal teams and escalate issues appropriately
 * Build strong relationships with customers and cross-functional partners
 * Follow established processes and contribute to team initiatives and continuous improvement


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