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# Technical Customer Support Representative

- **Company:** TEKSYSTEMS INC.
- **Location:** San Diego, CA, United States (Remote available)
- **Salary:** $38,480.0
- **Contract:** Temporary to permanent
- **Skills:** Data Analysis, Computing Platforms, Internetworking, Mobile Application Software, Salesforce.Com, Software Troubleshooting, Zendesk
- **Published:** July 31, 2026
- **Apply:** https://www.dice.com/job-detail/e1e7df36-d01a-4527-8ee6-643a05743d48

## About the Role

We're seeking customer-focused professionals who can combine strong communication skills with technical troubleshooting expertise. This role is ideal for individuals with experience in customer service, healthcare, medical devices, IT help desk, technical support, or call center environments who enjoy solving problems and helping others succeed., * Strong customer service and problem-solving skills

 * Technical troubleshooting aptitude
 * Excellent verbal and written communication skills
 * High attention to detail and documentation accuracy
 * Ability to remain calm and professional in fast-paced, high-pressure situations
 * Experience working in a call center, customer support, help desk, or technical support environment
 * Ability to follow established processes and procedures while exercising sound judgment

Preferred Qualifications

 * Healthcare, medical device, or patient support experience
 * IT Help Desk or Technical Support experience
 * Bilingual (English/Spanish or English/French)
 * Experience using CRM platforms such as Salesforce, Zendesk, or similar systems
 * Experience troubleshooting software, mobile applications, internet connectivity, and related technologies
 * Typing speed of 55+ WPM with strong accuracy

Top Skills for Success

 * Customer Service
 * Technical Troubleshooting
 * Healthcare Customer Support
 * Technical Issue Resolution
 * Communication & De-escalation
 * Documentation & Attention to Detail

## Description

* Provide timely support for inbound customer calls, chats, emails, and online inquiries.
 * Troubleshoot and resolve issues related to:
 + Insulin pumps
 + Mobile applications
 + Software platforms
 + Patient portals
 + Continuous Glucose Monitoring (CGM) integrations
 * Guide customers through technical solutions using approved communication standards.
 * Deliver professional and empathetic support during urgent or high-stress situations.
 * Document customer interactions accurately within the CRM system.
 * Analyze data and system logs to identify and resolve customer-reported issues.
 * Escalate product health, safety, and quality concerns according to established procedures.
 * Advocate for customers by sharing feedback and trends with internal teams.
 * Contribute ideas for improving support processes, workflow efficiencies, and customer resources.
 * Complete required training and maintain expertise on products, systems, and support procedures.
 * Consistently meet or exceed customer service, quality, productivity, and attendance expectations.
 * Ensure compliance with HIPAA, privacy regulations, and company policies.


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