> Markdown version of [/jobs/ext/1740001-business-analyst-ba-ms-mdhs](https://www.wearedevelopers.com/jobs/ext/1740001-business-analyst-ba-ms-mdhs). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Business Analyst - BA - MS - MDHS

- **Company:** RICEFW Technologies Inc
- **Location:** Jackson, MS, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adaptable Database Systems, JIRA, Spreadsheets, Data Conversion, Linux, Issue Tracking Systems, Mainframes, Microsoft SQL Server, Data Logging, Data Processing, Information Technology
- **Published:** July 21, 2026
- **Apply:** https://www.careerjet.com/jobad/usaf8095f711df8e60118effc1f8caeae6

## About the Role

Candidate must have experience serving as primary point of contact for users experiencing help desk related issues.
Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation. Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
Experience in interacting with DHS program areas and technical staff regarding business and information technology needs.
Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution.
Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
Critical-thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements. Required Skills/Experience
Applicants must have at least 5 years of experience with automated system for determining benefits for SNAP, TANF or E&T. Preferred/Not Required
Proficiency with JIRA (documented change system)
Proficiency with Windows applications
Certified Professional Business Analyst Skill Set
Skill Level Key
Beginner: 1 2 years
Intermediate: 3 5 years
Advanced: 5 7 years
SME: 7+ years Skill Set Skill Level Required/Preferred Notes
Mainframe Intermediate Preferred Enter text here
Linux Intermediate Preferred Enter text here
Windows Advanced Required Enter text here
Windows PC Intermediate Required Enter text here
SQL Server Intermediate Preferred Enter text here
ADABAS Intermediate Preferred Enter text here
Data Quality Intermediate Preferred Enter text here



## Related Videos

- [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality)
- [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)