> Markdown version of [/jobs/ext/1741193-special-testing-services-coordinator](https://www.wearedevelopers.com/jobs/ext/1741193-special-testing-services-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Special Testing Services Coordinator

- **Company:** Quest Diagnostics Incorporated
- **Location:** Baltimore, MD, United States (Remote available)
- **Experience:** Expert
- **Salary:** $49,650.0 - $74,464.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft PowerPoint
- **Published:** July 3, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/49527305/1

## About the Role

* 5-7 years of experience in call center/ customer service
 * High volume phone communication
 * Inbound and outbound pone experience
 * Excellent customer service skills
 * Strong understanding of medical terminology required
 * Requires knowledge of the billing and laboratory testing operation
 * Demonstrated experience utilizing strong independentproblem-solvingskills

Preferred Work Experience:

 * Medical Billing experience

Skills:

 * Must have strong communication skills
 * Proficiency with Microsoft Office products required (Excel, Word,PowerPoint, etc.)
 * Ability to handle complex processes
 * Must exhibit comfortable interaction with technical staff including laboratory managers,medicalleaders, and other technical personnel

Education

 * High School diploma or equivalent (required)
 * Bachelor's Degree a plus

## Description

* Strong phone etiquette; communication with high inbound and outbound calls
 * Handles all client inquiries regarding preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans,payersand other governing sources.
 * Coordinates testing in parallel to obtaining proper documentation to comply with all payer requirements.
 * Documents reporting or call history in the patient file and maintains appropriate records.
 * Uses established protocolsfor reporting client concerns.
 * May provide technical training to new hires and coach less experienced staff.
 * Recognizes quality service issues and provides feedback to appropriate personnel on opportunities for improvement.
 * May assist Manager in the delegation of work.
 * Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls.
 * Other duties as required.


## Related Videos

- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development)

## Related Articles

- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)
- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)
- [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)
- [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)