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# Computer Tech I

- **Company:** JAFFERSON COMPUTERS, L.L.C.
- **Location:** Ypsilanti, MI, United States
- **Experience:** Expert
- **Salary:** $29,801.0 - $39,935.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Computer Networks, Microsoft Management Console, System Configuration, Issue Tracking Systems, Microsoft Office, Windows Servers, Networking Basics, Azure Active Directory, Software Troubleshooting, Microsoft InTune, Computer Equipment, Information Technology, Servicenow
- **Published:** July 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3131f9024f285c89

## About the Role

We seek a highly skilled Senior Technical Support professional to join our team. The ideal candidate will have expertise in computer management, Microsoft 365 Administration, software troubleshooting, Windows and Apple operating systems, computer hardware, and excellent communication skills., Proven experience in technical support roles

 - Experience with Microsoft 365 Administration
 - Proficiency in Windows operating systems and computer hardware
 - Proficiency in Apple Mac operating systems and Apple computer hardware
 - Strong knowledge of IT support principles and practices
 - Familiarity with IT service management tools
 - Excellent communication skills, both verbal and written
 - Ability to work independently and as part of a team
 - Prior experience in an office environment is a plus
 - CompTIA A+ & Network+ (or equivalent) preferred
 - MSP Experience Strongly Preferred
 - Network Understanding
 - Windows 10/11
 - Windows Server
 - Microsoft Office
 - Microsoft 365
-Microsoft 365 Adminitration (preferred certification)

 - Microsoft Intune
 - Microsoft Entra
 - macOS
 - Desktop/Laptop Support
 - Strong troubleshooting skills
 - Ability to work independently and collaboratively

 - Excellent communication and customer service skills
 - Technical aptitude and service skills
 - Utilize a ticketing system to document
 - Must be able to work 40+ hours a week
 - Must have reliable and insured transportation with a clean driving record, * Customer service: 3 years (Required)

Ability to Commute:

 * Ypsilanti, MI 48197 (Required)

## Description

Provide advanced technical support for IT infrastructure including hardware, software, and network-related issues

 - Suppport client with Microsoft 365 Administrations tasks
 - Troubleshoot and resolve complex technical problems with efficiency
 - Manage and maintain computer systems and peripherals
 - Utilize ServiceNow or similar ticketing system to track and document support requests
 - Collaborate with team members to improve technical support processes
 - Communicate effectively with end-users to provide guidance and assistance
 - Installing, configuring, and troubleshooting computer hardware, software, systems, networks, printers, and scanners
 - Monitoring and maintaining computer systems and networks
 - Responding in a timely manner to service issues and requests
 - Providing technical support across the company (this may be in person or over the phone)
 - Setting up accounts for new users
 - Repairing and replacing equipment as necessary
 - Testing new technology
 - Assisting Level I technicians


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