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# IT Professional II

- **Company:** Texas A&M University
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, Office Suite
- **Published:** July 3, 2026
- **Apply:** https://tamus.wd1.myworkdayjobs.com/TAMU_External/job/Dallas-TX/IT-Professional-II_R-089012-2

## About the Role

* Bachelor's degree or equivalent combination of education and experience
 * 3 years of related experience in IT
 * Excellent problem-solving and communication skills
 * Attention to detail and a commitment to delivering outstanding customer service
 * Strong knowledge of Windows and office productivity software
 * Ability to work independently or collaboratively in a fast-paced healthcare environment
 * Familiarity with clinical practice management software is a plus
 * IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus

## Description

As an IT Professional II, you will serve as a key technical resource for the College of Dentistry, providing advanced troubleshooting, analysis, and support for critical hardware, software, and clinical technology systems. You will play an essential role in maintaining a secure, reliable, and efficient technology environment by resolving complex technical issues, administering software and systems, coordinating with vendors, and implementing technology solutions that support patient care, education, and research. In addition, you will provide technical guidance to team members, contribute to system improvements, and serve as a trusted partner to faculty, staff, and students in delivering exceptional technology services., * Troubleshoot and resolve complex hardware, software, and system issues

 * Install, configure, and maintain technology systems and equipment
 * Administer and support assigned software applications and systems
 * Coordinate with vendors to resolve technical issues and implement solutions
 * Recommend hardware and software purchases, upgrades, and improvements
 * Provide technical guidance and support to customers and team members
 * Document issues, solutions, and procedures while supporting continuous improvement efforts


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