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# Help Desk Representative - Mid

- **Company:** Nalley Consulting
- **Location:** Doral, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Cloud Computing, Issue Tracking Systems, Remote Desktop Services, Information Technology, Servicenow
- **Published:** July 15, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8949474/help-desk-representative-mid

## About the Role

Bachelor's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.

 * Demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
 * Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.
 * Knowledge and capability to provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues.
 * Must be proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, ServiceNow), and customer service best practices.
 * Strong skills in incident resolution, remote desktop support, and end-user assistance are required.

 * CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate.



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