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# Enterprise Application Team- Level 1 Support...

- **Company:** Advocates
- **Location:** Framingham, MA, United States
- **Salary:** $50,000.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Application Testing, Health Information Technology, Project Management Software, Microsoft Office, Enterprise Software Applications, Electronic Medical Records
- **Published:** July 16, 2026
- **Apply:** https://www.juju.com/job/00000000gh6i9e

## About the Role

High School Diploma/GED, + High School Diploma or GED and one year of experience in an administrative support role.

 + Proficiency in Microsoft Office Suite with an emphasis on Word and Excel.

 + Basic knowledge of software tracking and project management software.

 + Must have a general understanding of the Behavioral Health, Healthcare, or Health Information Technology industries.

 + Excellent written and oral communication skills.

 + Excellent organizational, time management, and planning skills.

 + Ability to exercise critical and analytical thinking skills.

 + Ability to maintain project deadlines and work independently.

 + Must be able to perform each essential duty satisfactorily.

 + Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.

 + High energy level, superior interpersonal skills, and an ability to function in a team atmosphere.

 + Must possess the ability to read and speak English.

## Description

The Level 1 Support Technician is responsible for delivering remote technical support to users on various platforms used across the organization, with primary focus on the agency electronic health record applications. The Level 1 Support Technician will assist with application testing, defect tracking, and documentation of solutions. The Level 1 Support Technician will also assist in creating training materials and provide end user trainings primarily via zoom., + Work as part of a team that delivers remote technical support for applications used across the agency.


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