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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Infrastructure Manager - **Company:** CrossCountry Mortgage - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Artificial Intelligence, Amazon Web Services, Systems Engineering, Microsoft Azure, Bash Shell, Cloud Computing, Cloud Engineering, Configuration Management, Collaborative Software, Cyber Security, Information Systems, System Configuration, Continuous Integration, Dynamic Host Configuration Protocol, Software Design Patterns, Disaster Recovery, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, IT Management, Virtual Private Networks (VPN), Python (Programming Language), Linux Servers, Microsoft Software, Routing, Network Segmentation, Network Service, Performance Tuning, Windows PowerShell, Release Management, Azure Active Directory, Ansible, Single Sign-On, Virtualization Technology, Software Vulnerability Management, Wide Area Networks, Data Logging, Scripting, Load Balancing, Cloud Platform System, IT Architecture, Technical Debt, HybridCloud, Firewalls (Computer Science), Cloudformation, Git Flow, Infrastructure Automation Frameworks, Information Technology, Bicep, Data Management, Gsuite, Hardware Infrastructure, Cloud Optimization, Terraform - **Published:** July 16, 2026 - **Apply:** https://crosscountrymortgage.wd1.myworkdayjobs.com/CCMCareers/job/Remote-USA/IT-Infrastructure-Manager_JR03159 ## About the Role * Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience. * One or more industry-recognized certifications in cloud technologies, infrastructure automation, project management, cybersecurity, networking, endpoint management, or IT service management, preferred. * 8+ years of progressive experience in infrastructure engineering, platform engineering, cloud infrastructure, network engineering, systems engineering, or related technology roles. * 3+ years of experience leading infrastructure, platform, systems, network, or cloud engineering teams. * Advanced experience delivering infrastructure solutions in a hybrid enterprise environment. * Experience leading infrastructure projects from design through implementation, documentation, transition, and support readiness. * Experience with Infrastructure as Code and automation tools such as Terraform, CloudFormation, Bicep, Ansible, PowerShell, Python, Bash, or similar technologies. * Experience with CI/CD, Git-based workflows, release management, configuration management, and repeatable deployment practices. * Experience with Microsoft 365, collaboration platforms, endpoint platform foundations, and enterprise productivity services. * Experience with ITSM practices, change management, incident/problem management, operational readiness, and production support transition. * Advanced experience in vendor management, budgeting, cost analysis, and infrastructure investment planning. * Experience working in a regulated or security-conscious environment; financial services or mortgage industry experience, preferred. * Advanced technical knowledge of AWS, Azure, hybrid infrastructure, virtualization, Windows and Linux server platforms, enterprise storage, backup/recovery, networking, and identity platforms. * Advanced knowledge of Active Directory, Microsoft Entra ID, SSO, MFA, conditional access, privileged access, and identity lifecycle management. * Knowledge of LAN/WAN, SD-WAN, DNS, DHCP, VPN, firewalls, routing, switching, load balancing, cloud networking, and network segmentation. * Knowledge of AWS is required; Azure experience, preferred. * Advanced understanding of infrastructure architecture, cloud architecture, networking, identity and access management, Microsoft enterprise platforms, automation, and operational support models. * Advanced understanding of monitoring, logging, alerting, observability, capacity planning, performance management, and service reliability practices. * Comfortable operating in a large, complex, and rapidly evolving organization. * Skilled in leadership, strategic planning, decision-making, and driving execution to achieve business objectives. * Skilled in communication, including communicating complex technical topics effectively to both technical and non-technical audiences. * Skilled in partnering across Infrastructure, Operations, Security & Risk, Architecture, PMO, and business teams. * Highly organized, delivery-oriented, and comfortable managing multiple priorities in a dynamic environment. * Excellent analytical and problem-solving skills. * Skilled in evaluating and balancing competing priorities, including quality, security, cost, delivery timelines, and operational requirements. * Skilled in aligning technology services with customer requirements, business objectives, and organizational reliability standards. * Skilled in talent development, process improvement, standards enhancement, and building effective technical teams. ## Description The IT Infrastructure Manager leads a team responsible for the engineering, delivery, modernization, and continuous improvement of CCM's enterprise infrastructure platforms. This role is accountable for designing, building, and delivering secure, scalable, resilient, and supportable technology solutions across CCM's hybrid infrastructure environment., This is a BUILD-focused leadership role responsible for infrastructure strategy, engineering standards, project delivery, automation, platform modernization, and operational readiness. The IT Infrastructure Manager partners closely with Enterprise Architecture, Security & Risk, Technology Operations, PMO, and business technology stakeholders to ensure infrastructure solutions are well-designed, well-documented, secure, repeatable, and ready for operational support. This role encompasses cloud infrastructure, on-premises infrastructure, network engineering, identity and access platforms, Microsoft 365 and collaboration foundations, endpoint platform foundations, automation, Infrastructure as Code, and enterprise platform delivery., * Develop and execute short- and long-term infrastructure roadmaps that support CCM's business growth, technology modernization, and operational resilience. * Translate enterprise technology objectives into practical infrastructure plans across hybrid cloud, AWS, Azure, networking, identity, endpoint foundations, collaboration platforms, and core enterprise services. * Define and maintain infrastructure engineering standards, reference architectures, design patterns, documentation expectations, and operational readiness requirements. * Drive scalable, repeatable infrastructure delivery through automation, Infrastructure as Code, standard templates, reusable patterns, and disciplined change management. * Partner with Enterprise Architecture and Security & Risk to ensure infrastructure solutions align with enterprise architecture principles, security controls, compliance expectations, and business continuity requirements. * Evaluate emerging technologies, vendors, services, tools, and delivery models that improve reliability, scalability, cost efficiency, security, and engineering velocity. * Develop business cases, cost-benefit analyses, and recommendations for infrastructure investments, modernization initiatives, and platform improvements. * Lead the design, engineering, and implementation of infrastructure solutions across CCM's hybrid environment, including AWS, Azure, on-premises platforms, networking, identity/IAM, Microsoft 365, collaboration tools, and endpoint platform foundations. * Oversee infrastructure project delivery from intake through design, implementation, testing, documentation, transition, and operational handoff. * Ensure new infrastructure solutions are secure by design, observable, resilient, cost-conscious, supportable, and aligned with enterprise standards. * Drive adoption of modern deployment practices, including Infrastructure as Code, Git-based workflows, CI/CD pipelines, automated configuration, scripting, and repeatable release patterns. * Provide leadership for infrastructure modernization efforts, lifecycle management, cloud adoption, platform consolidation, technical debt reduction, and service improvement initiatives. * Ensure infrastructure designs include appropriate monitoring, alerting, logging, backup, recovery, capacity, performance, and support requirements before transition to Operations. * Partner with Technology Operations to ensure clean handoffs, clear runbooks, escalation paths, knowledge transfer, and operational support models. * Manage engineering delivery across core infrastructure domains, including cloud platforms, network services, identity services, directory services, collaboration platforms, and enterprise productivity foundations. * Support AWS as a required platform capability and Azure as a preferred platform capability, ensuring cloud environments are built with strong governance, security, resiliency, automation, and cost-management practices. * Provide leadership across network engineering capabilities such as LAN/WAN, SD-WAN, VPN, DNS, DHCP, firewall coordination, connectivity, segmentation, cloud networking, and performance optimization. * Guide identity and access platform initiatives involving Active Directory, Microsoft Entra ID, SSO, MFA, privileged access, conditional access, lifecycle management, and least-privilege access models. * Support Microsoft 365 and collaboration platform foundations, including governance, platform configuration, security alignment, service enablement, and enterprise adoption needs. * Partner with endpoint, security, and operations teams to ensure endpoint platform foundations are standardized, manageable, secure, and aligned with enterprise requirements. * Partner with Security & Risk to embed security requirements into infrastructure designs, implementation plans, and operational readiness criteria. * Ensure infrastructure platforms support appropriate controls for identity, access, logging, encryption, vulnerability management, patching, lifecycle management, backup, recovery, and resiliency. * Support disaster recovery, business continuity, incident readiness, and infrastructure resilience planning. * Participate in major incident reviews, root cause analysis, remediation planning, and continuous improvement activities as an infrastructure engineering leader. * Ensure infrastructure documentation, architecture diagrams, standards, implementation records, and support procedures remain current and audit-ready. * Establish strong delivery practices that balance speed, quality, security, supportability, and long-term maintainability. * Maintain clear communication with IT leadership, project stakeholders, Technology Operations, Security & Risk, Enterprise Architecture, PMO, business partners, and vendors. * Provide executive-ready updates on infrastructure initiatives, risks, delivery progress, resource needs, dependencies, and decision points. * Define and track key performance indicators related to infrastructure delivery, platform health, project execution, technical debt reduction, automation, and operational readiness. * Serve as an escalation point for complex infrastructure engineering issues, major production concerns, and high-priority platform decisions. * Ensure infrastructure work is prioritized, planned, delivered, documented, and transitioned effectively. * Lead, coach, and develop a team of infrastructure engineers and technical professionals. * Set clear goals, priorities, standards, and expectations for team delivery, quality, documentation, collaboration, and accountability. * Manage team capacity, resource planning, work assignments, performance feedback, hiring, onboarding, and professional development. * Build a culture of ownership, continuous improvement, engineering discipline, service excellence, and cross-functional partnership. * Promote knowledge sharing, standardization, mentoring, and repeatable delivery practices across the infrastructure team. * Manage vendor relationships, technology evaluations, renewals, support agreements, and infrastructure-related procurement activities. * Support infrastructure budget planning, forecasting, cloud cost management, licensing reviews, and cost optimization efforts. * Partner with PMO and IT leadership to manage the infrastructure project portfolio, prioritize demand, identify delivery risks, and ensure alignment to enterprise objectives. * Evaluate infrastructure investments based on business value, risk reduction, operational impact, scalability, security, and total cost of ownership. * Participate in escalation support for major incidents, high-priority infrastructure issues, and critical production events. * Occasional work outside standard business hours may be required to support planned maintenance, production changes, incident response, and project implementations., Manage and improve the organization's networks, servers, systems, and cloud environments. Lead infrastructure transformation, capacity planning, disaster recovery, policy implementation, budgeting, cross-functional partnerships, hiring, and team development while ensuring security, scalability, and high availability. Top Skills: Business ContinuityCloud/HostingDisaster RecoveryInformation SecurityNetwork ArchitectureNetworksServersSystemsSystems Architecture HonorHealth Project Manager 2 Days Ago Remote Arizona, USA Senior level Senior level Healthtech Lead medium-to-large IT infrastructure and cybersecurity projects from intake through transition. Manage governance, scope, schedule, budget, risks, dependencies, and stakeholder communications. Translate technical engineering and security work into executable plans, drive benefits realization, ensure operational readiness, and mentor other project managers. Community Health Systems Manager, Information Systems (Infrastructure & IT) 3 Days Ago In-Office or Remote United States Senior level Senior level Healthtech Lead and develop an IT team to run secure, scalable infrastructure and support services. Oversee daily operations, project delivery, vendor management, compliance with security/regulatory frameworks, performance metrics, budgeting, and continuous improvement while partnering with business leaders. Top Skills: Google Workspace What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute ## Related Videos - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Infrastructure as Code: The Developer's Secret Weapon](https://www.wearedevelopers.com/videos/1221-infrastructure-as-code-the-developer-s-secret-weapon) - [Unleashing Potential Across Teams: The Power of Infrastructure as Code](https://www.wearedevelopers.com/videos/930-unleashing-potential-across-teams-the-power-of-infrastructure-as-code) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)