> Markdown version of [/jobs/ext/1745635-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/1745635-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist

- **Company:** Werfen
- **Location:** Bedford, MA, United States
- **Experience:** Experienced
- **Salary:** $80,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Office Suite, Information Technology, Operational Systems
- **Published:** July 15, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17593313?backUrl=%2Fcareer%2F17593313%2FTechnical-Support-Specialist-Massachusetts-Bedford

## About the Role

* Bachelor's degree in Biology, Medical Technology, Biomedical Engineering or a related field or equivalent experience required
 * Minimum Three years experience in a clinical setting or clinical support role in a regulated environment required
 + Hemostasis:
o Strong knowledge of Hemostasis/QC required

 + Acute Care Diagnostics:
o Strong knowledge of point of care testing (example: Generalist/Chemistry or other) required

 + Autoimmunity
o Strong knowledge of diagnostic assay testing, automation and QC re-quired
o Knowledge of autoimmunity diagnostics required

 + Transfusion:
o MT(ASCP) or MLS(ASCP) certification or MLT (with minimum five years with direct Blood Banking experience), required.
o Minimum two years Blood Banking experience, required
o Experience operating and troubleshooting Werfen blood bank instrumentation (MCWS, Echo Lumena, and/or NEO Iris), preferred

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

Skills & Capabilities:

 * Ability to troubleshoot and diagnose technical problems with minimal assistance
 * Strong organizational skills and ability to multi-task
 * Ability to work under pressure and exercise good judgement
 * Strong verbal and written communication skills with continuous focus on positive and collaborative approach
 * Strong customer service and interpersonal skills
 * Proficiency in Microsoft Windows operations systems and Office Applications.

## Description

Provides troubleshooting and assistance to customers and Werfen field personnel in a call center environment. This includes support on Werfen product usage and function, technical questions, instrument performance, instrument capabilities and other product concerns as required., * Provides first line contact and ownership for technical assistance on Werfen products and services, including research, troubleshooting, and identifying solutions to resolve

 * Maintains accurate records of all customer interactions as per Quality System requirements
 * Follows procedures to escalate unresolved issues as appropriate
 * Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required
 * Demonstrates technical knowledge through providing asisstnance and guidance to other, including escalation assistance
 * Participated in additional projects as assigned by Technical Support Management
 * Other duties as assigned

Networking/Key relationships

 * North America Commercial Operations
 * Client Services
 * Quality Assurance and Regulatory Affairs

Information Technology


## Related Videos

- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images)
- [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn)
- [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [Exploring BOS: The Blockchain Operating System by NEAR Protocol](https://www.wearedevelopers.com/videos/781-exploring-bos-the-blockchain-operating-system-by-near-protocol)

## Related Articles

- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria)
- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)
- [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)