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# IT Support Technician

- **Company:** Lewis Management Corp.
- **Location:** Upland, CA, United States
- **Salary:** $55,120.0 - $69,680.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Business Software, Microsoft Exchange Server, File Explorer, Identity and Access Management, Information Technology Operations, Microsoft Office, Information Technology, DocuSign
- **Published:** July 15, 2026
- **Apply:** https://jobs.jobvite.com/lewiscareers/job/owIuAfw2/apply

## About the Role

* At least one year of IT support or related experience with additional coursework or training in Information Technology or Computer Systems preferred.
 * Proficiency with Microsoft Office, including Word, Excel, and File Explorer.
 * Experience with Active Directory, Microsoft Exchange, or user account administration is a plus.
 * Excellent organizational skills and exceptional attention to detail.
 * Solid problem-solving and critical thinking abilities, along with outstanding customer service and communication skills to interact with Lewis employees and executives.
 * Ability to work independently while collaborating effectively with teammates.

## Description

In this role, you'll serve as a key member of our IT operations team, supporting the technology needs of employees throughout the organization. You'll manage employee account provisioning, coordinate user access, provide Tier 1 technical support, and help ensure our IT processes remain secure, organized, and efficient. If you're someone who enjoys solving problems, helping others, and thrives in a fast-paced environment where accuracy and customer service matter, we'd love to hear from you.

As our new IT Support Technician, your responsibilities will include:

User Access & Account Administration

 * Manage the complete employee user lifecycle, including new hire account setup, promotions, transfers, leave of absence, name changes, and terminations.
 * Process user access requests and maintain accurate documentation.
 * Ensure compliance with company security standards, HR policies, and access management procedures.

Technical Support

 * Provide Tier 1 support for user account issues, password resets, login assistance, and other technical requests.
 * Support DocuSign and other business applications.
 * Review, triage, and assign incoming service desk tickets to the appropriate IT teams.
 * Escalate issues as needed while ensuring timely follow-up and resolution.

Microsoft 365 Administration

 * Create and maintain Microsoft 365 groups, distribution lists, and Teams.
 * Ensure proper approval processes are followed for access and membership.

IT Operations

 * Assist with IT operational processes, including backup administration support.
 * Maintain accurate records and documentation of support activities.

Security & Confidentiality

 * Handle confidential employee, financial, vendor, and system information with professionalism and discretion.
 * Follow established IT policies, procedures, and security standards.


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