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# Helpdesk Support Technician

- **Company:** Humana Inc.
- **Location:** Hartford, CT, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $44,900.0 - $60,200.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Internet Services, Microsoft Office, Software Engineering, Information Technology
- **Published:** July 8, 2026
- **Apply:** https://dejobs.org/x/x/074E35E26A8C4FF4BB28D00D674C4607/job/

## About the Role

* 2-3 years of IT Help Desk Support experience
 * Effective verbal and written communication skills
 * Effective problem-solving skills, multi-tasking, and time management skills
 * Proficient in use of Microsoft Office products
 * Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

 * Associate's or Bachelor's Degree in Computer Science, Information Technology or a related field
 * Understanding of IT systems and functions with preferred previous work experience in the IT field

## Description

The Help Desk Support Technician provides support to end users for computer, application, system, device, access and hardware issues. Utilize technical experience and customer service skill to assist end users to resolve incidents and fulfil requests remotely and escalate as needed. I was involved in project planning. I installed, configured, upgraded, and troubleshot computer-related hardware and software components. I responded to and resolved customer requests. As a team leader, I ensured customer support expectations were addressed in accordance with policy. I met service level requirements and provided excellent customer service.

The Help Desk Support Technician:

 * Identifies, researches, and resolves technical problems of moderate complexity.
 * Responds to telephone, email and online requests for technical support.
 * Documents, tracks, and monitors the problem using applicable systems and tools.
 * Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.
 * Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
 * Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
 * Has excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.
 * Performs root cause analysis, develops checklists for typical problems and recommends procedures and controls for problem prevention.
 * Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems.
 * Creates Knowledge Base articles for applications supported and assists with new hire training of new team members.
 * Works with multiple vendors and other Support Groups to resolve hardware and software issues in a timely manner., To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
 * At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
 * Satellite, cellular and microwave connection can be used only if approved by leadership
 * Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
 * Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
 * Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

SSN Alert Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

Work at Home Requirements To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40


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