> Markdown version of [/jobs/ext/174671-associate-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/174671-associate-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Technical Support Engineer - **Company:** Vestmark, Inc. - **Location:** Wakefield, MA, United States - **Salary:** $65,000.0 - $67,000.0 - **Contract:** Permanent contract - **Skills:** SQL Databases, Enterprise Software Applications, Information Technology - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3c565de6cee60136 ## About the Role Do you have experience in Financial markets knowledge?, Do you have a Bachelor's degree?, * Understanding of the Financial Services/Wealth Management Industry and Investments * Ability to balance and manage multiple, competing priorities. * Collaborative interpersonal skills and ability to work within cross-functional teams. * Self-starter who can display good judgment to plan and accomplish goals in a complex fast-paced environment. * Excellent customer service mentality and skills. * Creative problem-solving and analysis skills. * Ability to handle problem situations quickly, inventively, and resourcefully. Preferable skills: * Experience/Knowledge of investment systems (e.g. Portfolio Management, Trading, Middle/Back Office Operations). * Experience with/understanding of FIX * Project management skills including: * + Ability to prioritize and manage tasks + Ability to identify, escalate, and manage project issues * Willingness to work extended hours on an as-needed basis * Knowledge, understanding and/or interest of enterprise software implementation life-cycle and aptitude for comprehending enterprise software architecture is a plus. * SQL experience or exposure is a plus. Attributes: * The most successful people in this position possess the following traits: intelligent, collaborative, proactive, engaging, dynamic, resourceful, personable, technical, flexible. Education: * BA or BS degree (degree in Finance, Economics, Computer Science or equivalent is a plus). ## Description * Partner with Vestmark's trading clients to provide timely guidance or technical solutions in a time sensitive environment. * Troubleshoot client question and issues related (but not limited) to; order generation, order and allocation transmission, order management, model management, product questions, and configuration settings. * Respond to internal alert monitoring, and proactively notify clients of issues and steps to resolve the issue. * Use business and technical prowess to proactively manage and conduct analysis, research, and resolution of customer support cases. * Ongoing contributions to the production support procedure repository by developing and refining production support procedures, which contribute to overall team efficiencies. * Contribute to the cross training and onboarding of newer team members, rotation team members and/or interns and coops. * Answer inbound support calls and triage support inquiries; escalate to team lead if case is outside area of understanding. * Proactively manage case communication and resolution activities associated with assigned cases, ensuring all activity is accurately described and described with a reasonable amount of detail. * Management of client expectations - excellent communication skills are essential. * Collaborate within the organization to provide optimal workflows and solutions for client use cases and issues. * Lead and / or participate in special projects related to client issues, sponsor changes or issues that may impact multiple clients. * Lead or participate in client meetings as needed. ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Creating Europe's AI Moment – Now or Never](https://www.wearedevelopers.com/videos/100059-creating-europe-s-ai-moment-now-or-never) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Valven Atlas: Engineering Intelligence That Delivers](https://www.wearedevelopers.com/videos/1660-valven-atlas-engineering-intelligence-that-delivers) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)