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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mission IT Operator - **Company:** Caci Inc - **Location:** Las Cruces, NM, United States - **Salary:** $47,900.0 - $95,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Unix, Linux, Identity and Access Management, Linux System Administration, Network Connections, RSA (Cryptosystem), Virtualization Technology, Information Technology, Network Server, User Accounts, Vmware - **Published:** July 8, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9016745/mission-it-operator ## About the Role Required * Active TS/SCI with Polygraph (mandatory) * Current DoD 8570.01-M IAT Level II Certification (e.g., Security+) * Excellent communication skills ensuring effective and accurate information exchange across a multi-location enterprise * Ability to work non-standard work week, weekends, and holidays; 12-hour shift work in support of 24x7 operations * System administration experience including UNIX, Linux, and Windows platforms Desired * Experience with virtualization technologies and software such as VMware ## Description The Mission IT Operator supports a 24x7 government mission as the primary point of contact for all site issues during the assigned shift. The role covers both mission-specific ground systems and business infrastructure platforms, requiring broad knowledge of Windows and Linux environments across a global enterprise. Operators work within a classified environment under standing orders and SOPs, and are expected to recognize and respond to anomalies - including those without an established playbook - while maintaining precision under operational pressure. Shift Length 12 hours per day Shift Hours Days: 0600-1800 | Nights: 1800-0600 Responsibilities Shift Operations & Turnover * Conduct a formal shift handoff/turnover briefing with the outgoing crew, reviewing open incidents, high interest items, and current system status via HelpNow enterprise dashboards * Contribute site status and high interest items to the daily internal program standup, providing cross-team situational awareness to ISC, Integrated Operations (IO), and other program teams Systems & Infrastructure * Analyze, troubleshoot, and resolve issues with IT infrastructure including user systems, servers, storage, network connectivity, and security controls across mission and business infrastructure platforms * Provide system administration for assigned infrastructure; establish and maintain user security and configuration documentation * Ensure technical baseline infrastructure is maintained at optimal level to satisfy customer mission needs * Support new infrastructure projects in alignment with mission requirements and system integrity * Restart system services as needed (remote/software only) Incident Management & Customer Support * Serve as the single point of contact for all inbound incidents and service requests via phone, email, chat, and walk-up channels * Perform initial triage, troubleshooting, and resolution for common incidents across mission and business infrastructure systems; escalate complex or critical issues to Tier 2 or appropriate technical teams * Notify the mission director when incident priority or severity warrants escalation * Ensure all support interactions are resolved in accordance with SLAs and performed with a high level of customer satisfaction User Account & Access Management * Create and disable user accounts, manage access permissions, and administer group policies in accordance with access control and security standards * Issue, reset, and administer RSA/MFA tokens and perform password resets in compliance with security requirements * Maintain privileged user access across numerous high-priority systems, adhering to strict security and compliance standards Documentation & Reporting * Track and document all actions, incidents, and resolutions within HelpNow throughout the shift; leverage enterprise dashboards to support shift changeover, program meetings, and customer requests * Monitor and report on SLA adherence and metrics trends; flag anomalies and recurring issues to leadership * Maintain and contribute to the knowledge base with accurate, repeatable solutions * Support after-action activities by capturing data that describes the environment at the time of a failure Collaboration & Coordination * Coordinate with ISC, Integrated Operations (IO), and Tier 2/3 engineering teams to resolve operational issues, ensuring timely escalation and transparent communication * Interface with government leadership and mission directors as required, maintaining high visibility into crew-based actions and responses * Monitor designated program chat groups and collaboration channels to maintain cross-team situational awareness * Work with 24x7 ground segments across multiple locations to provide enterprise-level support ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)