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# Product Support Technical Advisor II

- **Company:** IQVIA
- **Location:** Marietta, GA, United States
- **Experience:** Expert
- **Salary:** $57,000.0 - $142,700.0
- **Contract:** Permanent contract
- **Skills:** .NET Framework, Microsoft Windows, Artificial Intelligence, Amazon Web Services, Microsoft Azure, Unix, Cloud Computing, Databases, Software Debugging, Internet Information Services (IIS), Log Analysis, Oracle (Applications), SQL Databases, Scripting, Information Technology
- **Published:** July 8, 2026
- **Apply:** https://iqvia.wd1.myworkdayjobs.com/IQVIA/job/Marietta-Georgia-United-States-of-America/Product-Support-Technical-Advisor-II_R1550660

## About the Role

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development., * Bachelor's degree in computer science or equivalent experience

 * 6-10+ years in application/product support with Tier-3 or senior support experience
 * Strong technical expertise in Windows, SQL/Oracle, IIS, .NET, Unix/Linux, and Azure/AWS
 * Experience with debugging, log analysis, and advanced production issue resolution across applications, databases, and integrations
 * Other Equivalent combination of education, training, and experience may be accepted in lieu of degree

The Knowledge, Skills and Abilities Needed for This Role:

 * Strong communication and stakeholder management skills in a fast-paced support environment
 * Excellent analytical thinking, prioritization, and end-to-end incident ownership
 * Working knowledge of ITIL processes including Incident, Problem, and Change Management
 * Ability to operate effectively in 24x7 or global support models aligned to U.S. business hours
 * Exposure to scripting, automation, and AI-driven support improvements

## Description

Provide senior Tier-3 product support for enterprise laboratory applications and integrated systems supporting U.S.-based lab operations. This role drives rapid resolution of high-impact production incidents, delivers onsite technical troubleshooting, and helps maintain continuity across critical workflows such as kit production, sample processing, and study execution.

What You'll Be Doing:

 * Provide Tier-3 support for complex, business-critical incidents across production and non-production environments
 * Lead resolution of high-priority escalations and serve as the escalation point for Tier-2 support
 * Deliver onsite troubleshooting for lab devices, instruments, printers, iPads, and network-related issues
 * Perform root cause analysis, document findings, and drive corrective and preventive actions
 * Coordinate with Development, DBA, Cloud, and vendor teams to restore service and improve system stability
 * Support change and release activities, production validation, and hypercare stabilization
 * Monitor ticket queues to ensure SLA adherence and timely closure of escalations


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