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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician II - **Company:** Charles River Laboratories International, Inc. - **Location:** Mattawan, MI, United States - **Experience:** Experienced - **Salary:** $58,240.0 - **Contract:** Permanent contract - **Skills:** Testing (Software), Microsoft Windows, Antivirus Softwares, Apple Mac Systems, Software Applications, VoIP, Computer Networks, Desktop Computing, Ethernet, Monitoring of Systems, Web Browsers, Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Microsoft Office, Productivity Software, Software Engineering, TCP/IP, CompTIA Strata - PC Hardware Technology Engineer, Network Routers, Information Technology - **Published:** July 7, 2026 - **Apply:** https://dejobs.org/x/x/6CA3FDB49AC74BBE95DB1A1DB1616C4B/job/ ## About the Role Ensure IT performance issues are addressed efficiently and effectively to meet service level agreements. In this role you must be able to work as part of a team and/or individually. Excellent communication skills and problem-solving abilities are essential. Resolve moderately complex issues with the desktop computing hardware and software environment. Provide technical guidance to less experienced team members. Work with minimal supervision., * Education: Associates's degree (A.A. /A.S.) or equivalent in Computer Science or related * Experience: At least 2 to 4 years' experience in technical support and troubleshooting desktop client hardware and software issues, such as operating systems, MS Office suite, Internet Explorer, and other desktop applications in an enterprise environment. * Certification/Licensure: Not applicable * Other Technical Knowledge/Experience: * Knowledge and hands-on experience in desktop operating system maintenance and troubleshooting, and installation and support of MS Windows operating systems. * Ability to support, maintain, and troubleshoot MS Office suite of productivity tools. * Expert ability to plan and organize work. * Working knowledge of MS Windows compatible desktop and laptop hardware and use required. * Knowledge and experience in various LAN technologies, such as: TCP/IP, Fast Ethernet, Hubs, Switches, and Routers. * Excellent interpersonal skills to deal with customers, colleagues, and other technical staff in a courteous and friendly manner. * Ability to work in a multicultural environment with sensitivity and respect for diversity. * Must be authorized to work in the United States without a sponsor visa, now or in the future. ## Description Provides quality customer support to end users. Provides technical support for personal computers and peripherals. Installs, troubleshoots, services, and repairs personal computers including software, hardware and peripheral devices such as printers, monitors, etc. Connects personal computers and to existing data networks. Monitors assigned queues and responds to service desk tickets, and enters relevant fix information to be used for root cause analysis; appropriately hands off tickets to Level 3 (applications or infrastructure experts) as required. Maintains trouble logs, including wireless, VPN, and Hotspot connections. Instructs users in the basic usage of personal computers. Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases. Makes recommendations for the continuous improvement of IT processes and systems for the betterment of the user experience / elimination of core issues. Performs voice over internet protocol, and network software configuration, desktop engineering including, Windows OS, Mac OS, etc. * Set-up, deliver, and install personal computers (PCs), laptops and related hardware. Upgrade, install and test software and hardware. Disposition of old equipment. * Provide in-house assistance to all users on PC basics, back-up techniques, and anti-virus software. * Restore services quickly through investigation and resolution of moderately complex problem, issues related to the desktop computing hardware and software. environment. Produce and maintain technical information, IT standards, service policies, and request forms both online and in print formats to contribute to a managed workplace. * Answer moderately complex questions and resolve end-user computer and networking problems to ensure end user productivity. * Support Apple iPhone to provide for integration with the enterprise IT environment. * Perform restorative and maintenance actions either remotely or at the end user's location to resolve. * problems, using routine and advanced troubleshooting and technical skills. * Provide technical assistance on enterprise e-mail system to assist new and existing users at all locations. * Consult with IT management and staff regarding unusual or unforeseen PC and equipment problems. * Diagnose IT performance issues reported by either users or monitoring systems. * Maintain accurate information in ticketing system to allow other IT staff to provide continued support as needed. * Is able to work on, complete and document technical projects. * Ensure work is compliant with applicable guidelines and regulations (e.g. SOP, GLP, SOX, etc.). * Perform all other related duties as assigned. * Must be authorized to work in the United States without a sponsor visa, now or in the future. ## Related Videos - [You’re a great coder? 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