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# Senior Manager - Software Development Engineering

- **Company:** CVS Health
- **Location:** Hartford, CT, United States
- **Experience:** Expert
- **Salary:** $130,295.0 - $260,590.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Information Systems, Continuous Integration, DevOps, Release Management, Salesforce.Com, Software Engineering, Cloud Platform System, Information Technology, Api Design
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dc614581a66e6f96

## About the Role

* 8+ years of experience in software engineering, solution architecture, or platform engineering, delivering large-scale enterprise solutions
 * Proven ability to lead end-to-end solution delivery for complex, distributed platforms (contact center, CRM, or omnichannel ecosystems), driving measurable improvements in performance, scalability, and user experience
 * Experience leading POCs and innovation initiatives and scaling them into production solutions that deliver business value
 * Strong experience driving modern engineering practices, including DevOps, CI/CD, cloud-based architectures, and API-driven integrations to improve delivery speed, quality, and reliability
 * Experience delivering or enabling AI-driven capabilities or automation frameworks within enterprise platforms
 * Ability to translate business and product needs into scalable technical solutions that drive measurable outcomes, including improved speed to market, operational efficiency, and customer experience

Preferred Qualifications

 * Proven leadership in executing cross-functional and cross-program initiatives, ensuring alignment and delivery against shared business goals
 * Strong communication skills with the ability to clearly articulate technical strategy, trade-offs, and delivery risks
 * Experience with contact center platforms (Salesforce Service Cloud, Five9, etc.)
 * Experience with SAFe or large-scale Agile programs
 * Healthcare or regulated industry experience, Bachelor's degree in Computer Science, Information Systems, Engineering, related field, or equivalent experience (Highschool diploma plus 4 years relevant work experience).

## Description

CVS Health is looking for a Senior Manager, Software Development Engineering to drive execution for the Contact Center platform, enabling seamless omnichannel experiences for members.

This role functions as a solution execution lead, responsible for delivering core business capabilities, foundational AI capabilities, and platform technology enablers required to achieve end-to-end business outcomes.

The role partners closely with Product, Architecture, and cross-program stakeholders to deliver consistent, high-quality, AI-enabled member experiences, while advancing DevOps maturity, release management, and platform scalability.

Key Responsibilities

 * Serve as the solution execution lead, delivering core capabilities, AI frameworks, and platform enablers that drive measurable business outcomes across contact center operations
 * Lead end-to-end solution delivery across omnichannel platforms, improving first-contact resolution, reducing call drivers, and increasing agent productivity and experience consistency
 * Deliver foundational AI capabilities that enable workflow automation, reusable service agent patterns across assisted and self-service channels, and adoption of agent orchestration approaches
 * Drive execution across engineering and operations to deliver scalable, reliable solutions aligned to business KPIs
 * Lead innovation and POCs, accelerating adoption of AI and automation capabilities into production
 * Advance DevOps and CI/CD practices and modernize release management to improve delivery velocity, stability, and adoption
 * Ensure solutions meet performance, scalability, and reliability standards, driving improved operational metrics and customer satisfaction


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