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# Program Business Analyst

- **Company:** Kelly Services Inc.
- **Location:** West Chester, PA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $66,560.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, JIRA, Business Software, Microsoft Outlook, Business Systems, Microsoft Office, Microsoft Visio, Microsoft PowerPoint, Power BI, Meditech, Servicenow
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=665a459792a0bb01

## About the Role

* Hold a Bachelor's degree in Business Administration or a related field (equivalent combinations of education and relevant experience will be considered).
 * Have 2-4 years of experience in business analysis, business systems support, or operations support.
 * Possess strong analytical and problem-solving skills with the ability to perform root cause analysis.

 * Experience preferred in any of the following areas: Supporting enterprise business applications, managing system related issues through resolution, business process analysis, business system administration.
 * Experience with Visio, Power BI, Jira, ServiceNow or similar tools preferred
 * MS Office Suite proficiency required, including (Word, Excel, PowerPoint, and Outlook)
 * Strong written and verbal communication skills
 * Strong attention to detail, organizational skills, commitment to data accuracy
 * Ability to manage multiple priorities and work independently in a fast-paced environment

## Description

* Opportunity to work in a collaborative environment with cross-functional teams and stakeholders.
 * Engage in meaningful projects that directly impact operational effectiveness and process improvements.
 * Benefit from a culture that values professional development and continuous learning.

What's a typical day as a Program Business Analyst? You'll be:

 * Providing business process and system support to end-users within the J&J MedTech business and healthcare professionals for various systems, following internal escalation procedures.
 * Supporting Business Process Owner initiatives by analyzing operational effectiveness and identifying process improvement opportunities.
 * Performing complex business root cause analysis to troubleshoot across various platforms while tracking and supporting break/fix or enhancements from intake through deployment.

 * Monitor and maintain system data, conduct quarterly audits, and perform data analysis.
 * Assist with user and approval configuration setup across various platforms.
 * Act as the liaison between support teams and the MedTech business supporting User Acceptance Testing, and production environment verification activities.
 * Collect, document, and maintain business requirements and process flows to support system enhancements, project initiatives, and operational improvements.
 * Ability to build effective internal and external relationships and collaborate with cross-functional business and technical stakeholders.
 * Demonstrate high proficiency in Microsoft Excel to support data analytics and reporting needs.
 * Prepare and deliver detailed reports, documents, and presentations to communicate findings and insights to management and relevant teams.


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