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# Help Desk Technician

- **Company:** Chesapeake
- **Location:** Charlotte, NC, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, User Accounts
- **Published:** July 21, 2026
- **Apply:** https://www.dice.com/job-detail/2fd85296-f3f4-49a2-b556-8796c4190740

## About the Role

* Fluent in both English and Spanish is a plus
 * Excellent communication and interpersonal skills
 * Strong customer service skills with a focus on user satisfaction
 * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
 * A working knowledge of computer hardware and software is a plus
 * Ability to work independently and as part of a team
 * Willingness and ability to obtain CompTIA A+ Certification within a year
 * Ability to learn quickly and adapt to new technologies

## Description

Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!

In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues., * Respond to user inquiries by phone, email, chat, or in person

 * Troubleshoot common hardware and software problems
 * Maintain hardware inventory and ensure documentation is up-to-date
 * Reset passwords and maintain user accounts (as applicable)
 * Research solutions to complex issues and escalate unresolved issues to senior technicians
 * Document procedures and solutions using internal systems
 * Provide clear and concise instructions to guide users through problem-solving steps
 * Maintain a positive and professional demeanor at all times


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