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# Security Systems Support Administrator Tier II (M) - Ruther Glen, VA

- **Company:** M.C. Dean, Inc.
- **Location:** Bowling Green, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Desktop Computing, Intrusion Detection Systems, Remote Access Technology, Lenel
- **Published:** July 12, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/41969545/1

## About the Role

* 3+ years on the job experience with physical security systems
 * Hirsch Velocity PACS certified
 * Experience with all or some of the following systems; Picture Perfect, Facility Commander, Secure Perfect, Casi Rusco, Lenel, CCURE, AMAG, and Bosch Video.
 * Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new system extensions
 * Minimal Travel may be required
 * Ability to work flexible shifts including nights, weekends and on call
 * Valid drivers license
 * Ability to pass a customer background check after offer letter extended.
 * Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information

Desired qualifications:

 * Bachelor degree in technical discipline
 * Certifications for any of the following; Picture Perfect, Facility Commander, Secure perfect, Picture Perfect, Hirsh Velocity, Northern Computers, and Bosch/Radionics IDS
 * Experience with a wide range of video surveillance systems
 * Security+ Certification

Abilities

 * Exposure to computer screens for an extended period of time.
 * Sitting for extended periods of time.
 * Reach by extending hands or arms in any direction.
 * Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
 * Listen to and understand information and ideas presented through spoken words and sentences.
 * Communicate information and ideas in speaking so others will understand.
 * Read and understand information and ideas presented in writing.
 * Apply general rules to specific problems to produce answers that make sense.
 * Identify and understand the speech of another person.

## Description

* Tier II over the phone and remote access troubleshooting and support for Technicians in 50+ US states and territories
 * Analyze physical security system performance and recommend improvements
 * Resolve complex system issues for physical security systems and networks
 * Communicate with customers, manufacturers, vendors and technical specialists
 * Troubleshoot system performance issues and implement corrective actions
 * Perform all duties with minimal direct supervision


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