> Markdown version of [/jobs/ext/1750377-support-engineer](https://www.wearedevelopers.com/jobs/ext/1750377-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** N0V8N LLC - **Location:** Newton, MA, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Domain Name System (DNS), Node.Js, Open Source Technology, Systems Integration, TCP/IP, Kubernetes, Docker - **Published:** July 22, 2026 - **Apply:** https://www.workingnomads.com/job/go/1742944/ ## About the Role * 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support) * Open to participate in an paid on-call rotation to provide after-hours support * Strong understanding of workflow automation, APIs, and integrations. * Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP * Good understanding of JavaScript, Node.js, and Docker. * Experience with Kubernetes is a plus. * Excellent problem-solving skills and attention to detail. * Strong communication skills and ability to explain technical concepts to non-technical users. * Passion for helping users and improving product usability. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. ## Description * Provide technical support to users via tickets, chat, and community forums. * Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance. * Collaborate with the engineering team to escalate and resolve complex technical challenges. * Create and maintain documentation, FAQs, and knowledge base articles. * Identify common issues and work on solutions to improve product reliability and user experience. * Contribute to the community by answering questions and sharing best practices., + US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. * Career growth - We hire rising stars who grow with us! You'll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. * A passionate team - We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! * Remote-first - Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid-please check the job description. * Giving back - We're big fans of open source, and you'll get $100 per month to support projects you care about. * AI enablement - We believe in working smarter-everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. * Transparency - We all know what everyone's working on, how the company is doing-the whole shebang. ## Related Videos - [Stop using Node.js like in 2020! 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